Jessica Walker
Riverdale,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
5
5
years of professional experience
Work History
E-Commerce Associate
DHL Supply Chain
06.2023 - Current
- Implemented quality control measures for incoming inventory, ensuring a high level of customer satisfaction with purchased products.
- Consistently lifted materials weighing as much as 50 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Supervisor
DDs Discount
12.2020 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Cashier
HMSHost
08.2019 - 03.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Charles R. Drew High School
Riverdale, GA05.2019
Skills
- Product Listing
- Payment Processing
- Online merchandising
- Shipping coordination
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Cash Handling
- Training and mentoring
- Goal-Oriented
- Complex Problem-Solving
- Operations Management
Timeline
E-Commerce Associate
DHL Supply Chain
06.2023 - Current
Supervisor
DDs Discount
12.2020 - 10.2022
Cashier
HMSHost
08.2019 - 03.2020
High School Diploma -
Charles R. Drew High School