Jessica Walker
Monroe,LA
Summary
Demonstrated achiever with exceptional communication skills, great work ethic, and a desire to serve others. Strong appreciation for growth and open to instruction. Skilled at learning new concepts, working well with others, and communicating ideas clearly and effectively. Extensive Volunteer and program/event planning experience and highly motivated. Deep affinity for maro work, population health, and policy. Great at assisting and fulfilling the needs of others. Dedicated to social justice causes, health quality and equity, and bettering underserved communities. .
Overview
7
7
years of professional experience
Work History
Contract Consultant
Nightingale Healthcare Solutions
- Current
- Equipped office staff with tools to streamline production flow.
- Introduced management to educational and financial empowerment opportunities.
- Observed operations and evaluated processes for improvement.
- Implemented new strategies for quality assurance.
- Provided reporting for billing claims including denials and holds.
- Revised protocol to boost long-term business success and increase profit levels.
- Developed complete business plans and operational strategies for new and existing business.
Front Office Manage/Care Coordinator
J.D. Patterson Family Medicine
01.2017 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
Education
Bachelor of Science - Biology/ Psychology
University of Louisiana At Lafayette
Lafayette, LA12.2015
Skills
- Adaptability and Flexibility
- Continuous Improvement
- Strategic Planning
- Goal Setting
- Logistics Coordination
- Solution Implementation
- Planning and execution
- Active Listening
- Team building
- Presentation Skills
- Self Motivation
- Analytical Thinking
- Problem-Solving
- Strategy realignment
- Relationship Building
- Problem-solving abilities
- Operations Management
- Teamwork and Collaboration
- Idea Development and Brainstorming
- Excellent Communication
- Problem-solving aptitude
- Reliability
- Professionalism
- Report Preparation
- Project Planning
- Vendor Collaboration
- Written Communication
- Attention to Detail
- Microsoft Office
- Proposal Writing
Memberships And Affiliations
- Social Action and Political Awareness Committee Co-chair of the Monroe Metropolitan Alumnae Chapter of Delta Sigma Theta Sorority, Inc
- Physical and Mental Health and Fundraising committee Member Of the Monroe Metropolitan Alumnae Chapter of Delta Sigma Theta Sorority, Inc
- Omega Phi Alpha Service Sorority Chapter Standards Board member
- Previous McCann School of Instruction Board
- Inducted into Phi Kappa Theta
- Nominated for the Society of Leadership and Success
- Sigma Alpha Lambda National Honor and Leadership Society
- Golden Key International Honor Society
- Member of the NAACP
- Board Member of IEG (I’m Expecting God) Ministries
- Black Women’s Leadership Society
- UL Beacon Club which raises awareness about disabilities
- Who’s Who Nominee
- Recipient of the Black Society of Faculty Scholarship Award
- Included in the Stanfofrorm professional biographies catalog
- Member of Louisiana Honor Society
Volunteer Experience
Former Volunteer for Both the ICU and Surgery Waiting units at St. Francis Medical Center, Volunteered for Local Campaigns as manager and contributor, Assisted with the to promotion of Beat the Street Geaux Vote Days, Participated in Make it Count Census Days, Helped to host Economic Development forums, Participated COVID-19 Food give back days, Helped to host Political candidate forum, Participated in Clean up days, Planned and coordinated Get Out The Vote forums and Voter Registration adn information drives, Contributor toward The Race for the Cure, Sickle Cell Anemia, and the American Heart Association, Helped to coordinate Local Community events, Participated in Recycle Awareness Days, LHC Group hospice volunteer, United Way volunteer during the floods, Former Vacation Bible School Teacher,
Timeline
Front Office Manage/Care Coordinator
J.D. Patterson Family Medicine
01.2017 - Current
Contract Consultant
Nightingale Healthcare Solutions
- Current
Bachelor of Science - Biology/ Psychology
University of Louisiana At Lafayette
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