Jessica Walker
Topeka,KS
Summary
Accomplished Business Office Manager with a proven track record at Lexington Park Health & Rehab, adept in account reconciliation and administrative support. Leveraged computer skills and exceptional communication to streamline billing processes, enhancing team efficiency. Demonstrated expertise in multitasking and attention to detail, significantly improving operational workflows.
Overview
12
12
years of professional experience
Work History
Business Office Manager
Lexington Park Health & Rehab
03.2015 - Current
- Perform insurance eligibility.
- Perform daily upkeep of the accounts receivable system.
- Process accounts payable on a daily basis and ensure delivery to the corporate office.
- Create and maintain all employee files.
- Process workers compensation.
- Maintain resident billing files.
- Maintain OSHA log.
- Maintain resident trust fund account.
- Oversaw administrative tasks, including payroll, and records maintenance.
- Accurate processing of invoices, ensuring timely payment for clients.
- Proficient in data entry, attention to detail, and organization skills.
- Managing billing inquiries and resolving any discrepancies or issues efficiently.
- Collaborating with team members to ensure billing processes are streamlined and accurate.
Pharmacy Technician
Walgreens
08.2013 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Customer Service
Dillons
05.2012 - 08.2013
- Provided superior customer service leadership by greeting and assisting customers.
- Operated register to provide great customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Topeka High School
Topeka, KS05.2012
Skills
- Account Reconciliation
- Administrative Support
- Documentation and control
- Human Resources
- Computer Skills
- Communication
- Attention to detail
- Multitasking
Timeline
Business Office Manager
Lexington Park Health & Rehab
03.2015 - Current
Pharmacy Technician
Walgreens
08.2013 - Current
Customer Service
Dillons
05.2012 - 08.2013
High School Diploma -
Topeka High School
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