Jessica Walker
Albany
Summary
Experienced business professional with over 15 years of analytical expertise, complemented by 5+ years of direct patient care in a clinic setting. Demonstrated skills in project management and program development. Proven ability to bring a positive approach to work and excel in organization and streamlining processes. Strong communication abilities contribute to effective collaboration and problem-solving.
Overview
10
10
years of professional experience
Work History
Business Solutions Analyst Sr.
Prime Therapeutics
08.2021 - 03.2025
- Management of Specialty Fee Schedules for assigned clients. Including robust quality assurance measures to maintain data integrity throughout all stages of analysis and reporting.
- Provide research, analysis, and support for identifying, evaluating, and resolving business process and system opportunities
- Partner with project, product management and technical teams as needed to align on approach to drive innovation and resolution
- Performed root cause analyses on recurring issues to provide long-term resolutions tailored specifically to organizational challenges.
- Facilitated communication between technical teams and stakeholders, bridging gaps and streamlining project execution.
Quality Assurance Analyst
Prime Therapeutics
07.2017 - 08.2021
- Serve as a subject matter expert for questions related to quality monitoring process and workflow
- Collaborate and report progress with leadership to provide feedback for quality related documentations
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of goals.
- Identify and implement process and performance improvement initiatives
- Create and maintain quality assurance processes and workflows among multiple departments
- Mentored and coached team members on QA topics and strategies.
Product Operations Senior Specialist
Prime Therapeutics
01.2015 - 07.2017
- Responsible for the day-to-day support of key Prime service offerings including: Integrated accumulators, healthcare accounts, value based design and E-prescribing
- Responsible for analyzing production issues, while using excellent customer service skill, with both internal and external partners
- Serve as an escalation point for the product operations specialist role
- Supported department leadership in implementing new policies, procedures and controls.
- Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
Education
Certified Medical Assistant -
Dakota County Technical College
12.2002
Skills
- Advanced Excel Proficiency
- Analytical Data Interpretation
- Effective Communication
- Relationship Building
- Analytical Problem Solving
- Detail-Oriented Analysis
- Optimistic Outlook
- Collaborative Team Member
- Commitment to Continuous Learning
- Business analysis
- Data analytics
Timeline
Business Solutions Analyst Sr.
Prime Therapeutics
08.2021 - 03.2025
Quality Assurance Analyst
Prime Therapeutics
07.2017 - 08.2021
Product Operations Senior Specialist
Prime Therapeutics
01.2015 - 07.2017
Certified Medical Assistant -
Dakota County Technical College
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