Jessica Walker
King,NC
Summary
Passionate professional dedicated to continuous growth and learning, seeking a challenging role to expand knowledge base. Possess strong attention to detail and intuition, committed to leveraging skills for organizational success. Goal is to make a meaningful impact and continue professional development.
Overview
15
15
years of professional experience
Work History
Self Employed Care Manager
Self Employed Services
05.2010 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Arranged transportation and documented details of discharge transition plans.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
Operations Manager/Marketing/Board of Directors
Angels With Out Wings Enterprises, Inc.
09.2015 - 07.2019
- Produced theatrical works addressing community social issues.
- Assumed responsibility for daily operations of the production company after Director's illness.
Work From Home Agent
Amazon
09.2015 - 03.2016
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Director/Manager
Mathis Home Improvement/Mathis Business Center
04.2011 - 05.2015
- I was promoted and transferred from the Home Improvements division to the Business Center division to manage our Pilot Mountain location. Sales and attendance was down and I was sent in to improve our numbers. Within the first 30 days I successfully hosted events that were standing room only. Our top numbers consistently increased week after week. As manager, I performed all duties related to running the store from purchasing to scheduling and also event planning. I recruited new employees for our 2 locations and developed a New Employee Handbook. Before my management position I was promoted from within the Mathis Organization from the Business Center Division to Home Improvements. My creative thinking, ability to think outside the box, as well as my insatiable desire to stay one step ahead of our competitors led me to bring hundreds of thousands of dollars in new business into the company. My duties included: Storage Building Sales, setting up estimates for sales team, researching current Market trends in order to customize proposals based on client wants and needs, Marketing the company Facebook page, promoting discounts, customer follow up, using Quickbooks for payroll of 2 divisions, using Quickbooks for AR/AP , tracking weekly figures using a customized spreadsheet for the Business Center Division, as well as researching and recruiting new financial services to benefit customers and utilizing my creative thinking and research abilities to revive “dead” files into productive jobs.
Education
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Forsyth Tech’s Small Business Center
04.2016
Certifications - Activity Director
Forsyth Technical Community College
Winston-Salem, NC2016
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Patient education
- Resource utilization
- ADL support
- Referral management
- Vital sign monitoring
- Incapacitation care
- Patient & family support
- Critical thinking
- Decision-making
- Quality improvement
- Program management
- Policy adherence
- Marketing and promotion
- Staff supervision
- Problem identification
- Project oversight
- Process implementation
- Employee supervision
- Employee recruitment and hiring
- Profit improvements
- Budget development
- Employee work scheduling
- Financial operations oversight
Affiliations
- Winston Salem Chamber of Commerce
- Lewisville Clemmons Chamber of Commerce
- Goodwill’s Business Advisory Council
- US Women’s Chamber of Commerce
- Piedmont Club
Timeline
Work From Home Agent
Amazon
09.2015 - 03.2016
Operations Manager/Marketing/Board of Directors
Angels With Out Wings Enterprises, Inc.
09.2015 - 07.2019
Sales Director/Manager
Mathis Home Improvement/Mathis Business Center
04.2011 - 05.2015
Self Employed Care Manager
Self Employed Services
05.2010 - Current
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Forsyth Tech’s Small Business Center
Certifications - Activity Director
Forsyth Technical Community College
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