Summary
Overview
Work History
Skills
Work Availability
Work Preference
Quote
Timeline
Hi, I’m

Jessica Walker

Colorado Springs,CO
Jessica Walker

Summary

Results-driven Technical Account Manager with 8 years of experience in Energy Utility Billing and Utility Invoice Processing. Recognized for exceptional client service and strong teamwork skills. Experienced leader with a background in guiding teams, managing complex projects, and aligning efforts with organizational goals. Collaborative approach and commitment to excellence set me apart as a valuable asset to any organization. Professional with strong background in managing technical client relationships and delivering impactful solutions. Skilled in troubleshooting, software implementation, and providing tailored support, ensuring client satisfaction and loyalty. Highly collaborative team player focusing on achieving results and adapting to changing needs. Reliable and versatile with strong foundation in technical knowledge and excellent communication skills.

Overview

11
years of professional experience

Work History

Yardi Systems, Inc.

Technical Account Manager
01.2017 - Current

Job overview

  • 6 years of training all new teammates and providing support for existing team members
  • Handled client calls for teammates who need assistance
  • Implementation of add-ons for multiple clients on our team
  • Work to resolve issues for clients until resolution is achieved
  • Invoice data entry on utility billing and invoice processing from start to finish
  • Process utility billing from start to finish
  • Utility invoice processing
  • Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
  • Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
  • Developed and executed solutions to customer needs and drivers through hands-on engagement.
  • Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
  • Conducted regular account reviews to identify areas of improvement and implement necessary changes proactively.

RealTown

Customer Service Representative
03.2014 - 01.2017

Job overview

  • For 3 years, I developed and trained new customer service representatives on the proper handling of customer inquiries.
  • Manually created a new customer database by entering customer information into a database.
  • Manually migrated over 1k Domains from one vendor to another
  • Offered support on Domains and Email services
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating the company website and placing online orders, improving the overall user experience.

Skills

  • Customer Needs Assessments
  • Revenue Growth
  • Training Junior Team Members
  • Customer Satisfaction
  • Team Member Development
  • Sales support
  • Client onboarding
  • Teamwork and collaboration
  • Account management
  • Upselling techniques
  • Analytical skills
  • CRM software proficiency
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany Culture

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Technical Account Manager
Yardi Systems, Inc.
01.2017 - Current
Customer Service Representative
RealTown
03.2014 - 01.2017

Similar Profiles

CREATE PROFILE