Jessica Wall
Blanchard,OK
Summary
Experienced detention professional with a strong focus on de-escalation techniques and safety protocols. Recognized for effective communication and attention to detail, contributing to a secure facility environment and enhanced inmate relations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transport Detention Officer
Grady County Criminal Justice Authority
Chickasha, OK
03.2024 - Current
- Monitored inmate behavior and ensured compliance with facility regulations.
- Conducted regular safety inspections of detention areas to maintain secure environment.
- Collaborated with law enforcement and emergency services during critical incidents.
- Assisted in processing new detainees, including intake procedures and documentation.
- Trained new staff on operational protocols and emergency response procedures.
- Implemented conflict resolution strategies to de-escalate tense situations among inmates.
- Maintained accurate records of inmate activities, movements, and incidents within the facility.
- Developed reports on incidents and maintained communication with supervisory staff on security matters.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as photographing, and inventorying personal belongings.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances, and to airport or other facilities.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures, on the Federal, BOP, BIA, and Tribal side.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Regularly conducted security and sanitation checks.
- Verified identification using specialized databases and methods such as MPAC
- Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
- Processed visitors and attorneys arriving to see prisoners.
- Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Supervised and controlled behavior of up to 44 inmates.
- Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
- Provided counseling and guidance to inmates to boost wellbeing.
- Supported internal investigations into potential policy violations or criminal activity within the detention center environment.
- Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances. Through being a Transport Officer.
- Optimized record-keeping procedures for improved tracking of inmate progress and facility operations.
- Contributed to team effectiveness, sharing knowledge and experience during staff meetings.
- Promoted culture of respect and dignity, enforcing anti-discrimination policies among inmates and staff.
- Reduced contraband incidents with meticulous cell inspections.
- Streamlined inmate check-in and processing, ensuring accurate documentation and efficient handling.
- Enhanced security measures by conducting thorough searches and inspections.
- Enhanced communication with law enforcement agencies for smoother transfer and release processes.
- Maintained order during high-stress situations, utilizing conflict resolution skills to de-escalate potential threats.
- Ensured compliance with legal standards, meticulously documenting incidents and daily activities.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Assisted in intake and release of inmates.
- Enforced rules and regulations to maintain order among inmates.
Shop Administrative Assistant
Oklahoma Discount Flooring
Norman, OK
07.2023 - 03.2024
- Managed scheduling and appointment coordination for team members and clients.
- Assisted in inventory management, ensuring accurate stock levels and timely reorders.
- Prepared and organized documentation for meetings, enhancing team efficiency.
- Maintained filing systems, improving information retrieval speed for staff.
- Developed office procedures that increased workflow efficiency across departments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Kept all supplies stocked and organized
- Did carpet, tile, and stone pick ups for shop and showroom
Detention Officer
Grady County Criminal Justice Authority
Chickasha, OK
10.2022 - 07.2023
- Enforced facility regulations to maintain safety and security of detainees.
- Conducted regular inspections of detention areas to ensure compliance with safety standards.
- Monitored inmate behavior to prevent disturbances and escalate incidents when necessary.
- Collaborated with law enforcement and legal personnel during intake and release processes.
- Documented daily activities and incidents in detailed reports for record-keeping purposes.
- Trained new staff on proper procedures, policies, and emergency protocols to enhance team effectiveness.
- Responded promptly to emergencies, applying crisis intervention techniques to ensure safety of all individuals involved.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Supervised and controlled behavior of 20 inmates at once.
- Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
- Reduced response times to incidents, establishing clear protocols and regular drills.
Cashier
Domino Gas Station
Blackwell, OK
06.2009 - 02.2010
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with fuel purchases and product inquiries efficiently.
- Maintained cleanliness and organization of the cashier area and store front.
- Monitored inventory levels, restocking items as needed to ensure availability.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Implemented cash handling procedures to minimize discrepancies during shifts.
- Collaborated with team members to optimize checkout processes for efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Blackwell High School
Blackwell, OK05-2005
Skills
- Patience and tolerance
- Emergency response
- Physical restraint
- Behavioral observation
- Body and cell searches
- De-escalation techniques
- Key control
- Restraint techniques
- Inmate supervision
- Report preparation
- Inmate monitoring
- X26 Taser Certified
- Gun Certified through Facility
Accomplishments
Streamlined how Federal, Tribal, and BIA inmate property is stored, documented, and destroyed if needed.
Certification
- Certified in Defensive Tactics
- Certified in CPR and AED use
- Certified with X26 Taser
- Certified Gun Proficiency through GCCJA
- Class-B CDL
Languages
English
Native or Bilingual
Timeline
Transport Detention Officer
Grady County Criminal Justice Authority
03.2024 - Current
Shop Administrative Assistant
Oklahoma Discount Flooring
07.2023 - 03.2024
Detention Officer
Grady County Criminal Justice Authority
10.2022 - 07.2023
Cashier
Domino Gas Station
06.2009 - 02.2010
High School Diploma -
Blackwell High School