Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Wallace

New Port Richey,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Readiness to learn new skills and help to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Assistant Systems Administrator position. Ready to help the team achieve the Library's goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Continuing education within this field by collecting certifications that will make me a stronger team member.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Youth Dept Assistant Librarian

Palm Harbor Library
09.2022 - Current
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Handled check-in and check-out process of library materials at children's desk.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Answered questions from patrons and helped to find desired materials.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Scanned and printed files and paperwork, when needed.
  • Prepared data by compiling and sorting information.
  • Used word-processing software.

Front Desk Associate

Marriott Sand Key
01.2016 - 01.2020
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered guest questions and referred to local points of interest.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

Education

Associate of Arts - English Literature

St. Petersburg College
Clearwater, FL
01.2024

Skills

  • Customer Inquiries
  • User Experience
  • Friendly and Patient
  • Community Outreach
  • Industry Trends
  • Team Meetings
  • Creative Solutions
  • Automated Library Systems
  • Proficient in workflows
  • Literary Knowledge

Certification

  • Working towards CompTIA A+
  • Working towards CompTIA Network+

Timeline

Youth Dept Assistant Librarian

Palm Harbor Library
09.2022 - Current

Front Desk Associate

Marriott Sand Key
01.2016 - 01.2020

Associate of Arts - English Literature

St. Petersburg College

Similar Profiles

CREATE PROFILE
Jessica Wallace