Jessica Wallace
New Port Richey
Summary
I am a dedicated professional with experience in information technology and youth services, specializing in providing support and guidance to individuals in need. With a solid understanding of working with diverse backgrounds, I am passionate about making a positive impact. I pride myself on being a focused team player, committed to effective communication, and always ready to lend a helping hand.
Overview
9
9
years of professional experience
Work History
Assistant Systems Administrator
Palm Harbor Library
09.2022 - Current
- Created detailed reports on system performance metrics, providing valuable insights for future optimizations and improvements.
- Supported the management and maintenance of the Library's website using WordPress.
- Diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs.
- Set up computer equipment, schedule maintenance and teach others to use programs.
- Collaborated closely with the marketing coordinator to support various initiatives.
- Coordinated the planning, development, implementation, and monitoring of the library’s automated system.
- Investigated, troubleshoot and resolved computer hardware and software problems in library.
- Coordinated all maintenance relating to the library’s automated system.
- Maintains database of computer equipment configurations, service, warranties and problem reports.
- Assisted in minor repairs, systems backups and computer parts ordering.
- Provided end-user training on new software applications, improving overall productivity within the organization.
- Managed microphone equipment for fundraisers and programs.
Youth Librarian Assistant
Palm Harbor Library
09.2022 - Current
- Supported librarians in maintaining an organized, up-to-date collection through meticulous cataloging and shelving tasks.
- Participated in numerous outreach programs, contributing to the development of valuable connections for the Library.
- Collaborated with fellow staff members to develop engaging library programming and events for diverse audiences.
- Assisted patrons with research strategies, resulting in more effective use of library resources.
- Promoted digital literacy among library users through one-on-one technology assistance sessions.
- Designed and created flyers for our diverse programs using Canva.
- Answered patron questions in-person or by phone regarding library services and resources.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Receptionist
Marriott
01.2016 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
Associate of Arts -
St. Petersburg College
Trinity, FL2024
High School Diploma -
Largo High School
Largo, FL2015
Skills
- System monitoring
- Software Installation
- Web Design - WordPress
- Youth Services
- Microsoft Powerpoint
- Microsoft Teams
- Microsoft Word
- Child Safety
- Youth engagement
- Microsoft Office
- Social Media
- Customer Service
- Collaboration and Teamwork
- Digital Design - Canva
Timeline
Assistant Systems Administrator
Palm Harbor Library
09.2022 - Current
Youth Librarian Assistant
Palm Harbor Library
09.2022 - Current
Receptionist
Marriott
01.2016 - 03.2020
Associate of Arts -
St. Petersburg College
High School Diploma -
Largo High School
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