Jessica Wallace
Norwalk,CA
Summary
Adaptable professional with 8+ years of work experience, proven knowledge of leadership, problem solving, and workflow prioritization. Within 4 years of being with a company I moved up after every year. I am a dedicated worker with excellent communication, time management and computer skills. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
DRock Trucking
Laguna, CA
05.2023 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Assisted warehouse personnel in packing orders when necessary.
- Handled merchandise in accordance with product handling standards.
- Transported and safely delivered items to prevent damage or loss.
Night Replenishment Manager
The Home Depot
Anaheim, Ca
01.2019 - Current
- Observe and monitored staff performance to promote efficient operations and adhere to facility's policies and procedures
- Built employee knowledge with training and mentoring
- Direct employee tasks and time management, improving customer experiences
- Held employees accountable and corrected issues to achieve high standards
- Taught loss prevention practices and policies to minimize shrink
- Assist in recruiting process, hiring and retaining top talent
- Provide performance feedback and coaching to employees
- Maintain organized store environment for customer and employee health and safety
- Review sales or activity reports, and other performance data to measure productivity
- Examined shipment contents and compared with manifests, invoices and orders to verify accuracy
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Trained new employees regarding machinery operation and safety guidelines
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
Picker & Packer
QCD Warehouse
City of Industry, Ca
03.2017 - 05.2018
- Took inventory and examined merchandise to identify items to be reordered and replenished
- Examined and inspected stock items for wear and defects, reported any damage to supervisors
- Obtained merchandise from bins and shelves
- Used forklifts and pallet jacks to transport items to staging areas or loading docks
- Operated equipment such as forklifts
- Used dollies and hand trucks to move items around warehouse
- Pulled and stacked products based on daily orders
Education
High School Diploma -
El Camino High School
Whittier, Ca05.2014
Some College (No Degree) - Psychology
Rio Hondo College
Whittier, CASkills
- Hazardous Material Handling
- Freight Management
- Daily Operations Management
- Initiative and Self-Motivation
- Freight Flow
- Incoming Shipments Review
- Customer Order Fulfillment
- Critical Thinking
- Maintaining Product Levels
- Product Replenishing
- Team Leadership
- Worker Supervision
- Delivery logging
Certification
- Order Picker License
- Electric Pallet Jack License
- Reach Truck License
- Pacer Unit License
- Sit Down Forklift License
Timeline
Delivery Driver
DRock Trucking
05.2023 - Current
Night Replenishment Manager
The Home Depot
01.2019 - Current
Picker & Packer
QCD Warehouse
03.2017 - 05.2018
High School Diploma -
El Camino High School
Some College (No Degree) - Psychology
Rio Hondo College
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