Jessica Walton

Dental Office Manager

Perfect Smile Dentistry

Memphis, Tennessee

01.2012 - Current

Maintained patient records, scheduled appointments, and handled billing inquiries.
Managed all front desk operations, including phone calls and customer service inquiries.
Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
Collaborated with other healthcare professionals in order to provide quality care to patients.
Resolved customer complaints in a timely manner by investigating issues thoroughly.
Participated in industry events such as conferences, workshops, tradeshows., representing the practice.
Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
Hired, trained and monitored new office employees and took corrective action when necessary.
Developed promotional programs to attract new patients.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Maintained a neat, clean and organized environment throughout the office.
Conducted routine maintenance of equipment used in dentistry operations.
Sterilized instruments according to established guidelines and protocols.
Took digital X-rays of teeth using radiographic equipment.
Fabricated temporary crowns or bridges from impressions taken by the dentist.
Kept accurate records of dental treatments provided for each patient's visit.
Ordered supplies necessary for daily operations of the practice.
Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
Greeted patients upon arrival at the office and escorted them to an examination room.
Instructed patients about postoperative instructions prescribed by their dentist.
Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Laid out dental instruments and equipment before procedures.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Explained dental services and payment plans to help patients make informed decisions.
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.

Summary

Overview

Work History

Dental Office Manager

Education

Dental Assistant Certificate -

Skills

Certification

References

Timeline

Dental Office Manager

Dental Assistant Certificate -

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