Dynamic and compassionate professional with extensive experience in staff management and compassionate caregiving. Excelled at Independence First by promoting independence and quality of life, while at 2 Sisters Cleaning Services, I enhanced customer satisfaction through strategic planning, increasing productivity, and effective communication. Proven track record in recruitment and maintaining client confidentiality, achieving significant improvements in team performance and client engagement by ensuring operational and service excellence.
Hi, I’m
Jessica Walton
Summary
Overview
15
years of professional experience
3
Certification
Work History
Independence First
Personal Care Worker
06.2009 - Current
Job overview
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted clients with activities of daily living, promoting independence and quality of life.
2 Sisters Cleaning Services
Supervisor of Operations
12.2022 - 02.2024
Job overview
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
Lloyd Barbee Montessori School
Assistant Director of Art Camp
01.2012 - 04.2017
Job overview
- Mentored new counselors through observation, feedback, and professional development opportunities.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy parents or students.
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
- Planned and executed successful special events, such as family pot-lucks, open houses, and parent-teacher conferences.
- Implemented effective conflict resolution strategies for resolving issues between students.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
Education
University of Wisconsin, MilwaukeeMilwaukee, WI
Bachelor of Arts from Psychology
05-2020
University Overview
The degree program covers the scientific study of the mind and human behavior, including: general psychology which covers the history of the field. I studied research methods which covered research, data collection along with experimental approaches. I studied social psych, my ultimate favorite due to the impact social environments has on human behavior. My interest is now in the field of mental health conditions, this covered my studies of abnormal psych. Other courses included drugs and behavior, effective neuroscience, and intro to clinical psych!
Milwaukee Area Technical CollegeMilwaukee, WI
Associate of Applied Science from Human Services
12-2013
University Overview
Human service associates prepares you for a field of helping others. We produce the skills to work with youth, elderly, or people with disabilities and addictions. Graduates usually intern with community outreach programs, social agencies, counseling centers, educational institutions, or correctional facilities.
Skills
- Strategic Planning
- Maintenance Oversight
- Compassionate Caregiving
- Staff Management
- Recruitment and hiring
- Client Confidentiality
Certification
- Community-Based Residential Facility Certification
- Substance Abuse Counselor In Training
- Substance Abuse Counselor
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor of Operations
2 Sisters Cleaning Services
12.2022 - 02.2024
Assistant Director of Art Camp
Lloyd Barbee Montessori School
01.2012 - 04.2017
Personal Care Worker
Independence First
06.2009 - Current
University of Wisconsin, Milwaukee
Bachelor of Arts from Psychology
Milwaukee Area Technical College
Associate of Applied Science from Human Services