Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Ward

Dalton,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

First Assistant Store Manager

Maurices
06.2018 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Administrative Assistant

Paradise Instillation's
05.2015 - 07.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed filing system, entered data and completed other clerical tasks.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Phoenix High School
Dalton, GA
05.2015

Skills

  • Staff Supervision
  • Customer Experience
  • Retail Operations
  • Sales Techniques
  • Management Training
  • Administrative Support
  • Computer Proficiency
  • Multi-Line Telephone Operation
  • Invoice Preparation and Processing
  • Recordkeeping Strengths

Timeline

First Assistant Store Manager

Maurices
06.2018 - Current

Administrative Assistant

Paradise Instillation's
05.2015 - 07.2018

Phoenix High School

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Jessica Ward