Jessica Ward
Paxton,FL
Summary
Talented go-getter with 15 years of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
13
13
years of professional experience
Work History
President/Treasurer/Concessions Manager
Paxton Area Youth Sports
Paxton, Florida
03.2021 - Current
- Managed and oversaw Board of Directors to meet established objectives and key results.
- Created and dispersed advertisements to promote image and engage with prospective players/coaches/sponsors.
- Provided organizational leadership and collaborated with board members to establish long-term goals and policies.
- Ensured compliance with all applicable laws related to nonprofit organizations.
- Negotiated contracts with vendors for services such as concessions or sponsorships and all seasonal needs.
- Oversaw corrective action plans to remedy structural and/or organizational issues.
- Resolved conflicts between board members and/or coaches, umpires, spectators by listening attentively and providing constructive feedback and conflict resolution resulting in a near drama free season during the entire 2023 year which included 3 seasons.
- Collaborated with board members to ensure operational efficiency of the organization.
- Maintained effective communication channels with all stakeholders involved in the organization's activities.
- Represented the organization at community events and public forums to promote its mission.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Established fundraising strategies to increase financial support for programs and services.
Social Media Coordinator
South Alabama Lady Titans 10u - Taylor
Paxton , Florida
03.2023 - 01.2024
- Created and posted new content for team when managing schedule releases and player information.
- Responded promptly to user comments and questions on various social platforms.
- Wrote social media content to increase engagement with followers.
- Engaged with and responded to online audience through relevant comments.
- Created graphical illustrations to share team information.
Assistant Director of Communications/Chief
Okaloosa County Sheriff's Office/Okaloosa BOCC
Niceville, FL
03.2011 - 10.2019
- Delegated work to staff, setting priorities and goals.
- Accomplished 911 call center resource objectives by recruiting, selecting and orienting new employees.
- Interfaced with cross-functional support groups to manage daily operations.
- Created and managed 2 multi-million dollar budgets for travel, training and QA requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Determined and formulated policies, procedures and business strategies to meet growth objectives of company.
- Evaluated existing systems and technologies used by the call center team to ensure they are up-to-date and meeting the needs of customers efficiently.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Proposed or approved modifications to project plans.
- Developed training materials for new hires on how to handle different types of calls effectively.
- Coordinated with vendors or other third parties providing services for specific projects.
- Coordinated with stakeholders to ensure successful completion of projects.
- Established quality assurance processes for all stages of a given project's lifecycle.
- Created process documents such as meeting agendas, action items lists, minutes.
- Prepared project status reports for management review on a regular basis.
- Monitored progress of projects to ensure timely delivery within budget constraints.
- Provided administrative support for all phases of project life cycle from initiation through closure.
- Assisted in the coordination of resources for assigned projects.
- Conferred with project personnel to identify and resolve problems.
Education
Certification - Law Enforcement
Northwest Florida State College
Niceville, FL10-2009
Some College (No Degree) - Human Resources, Project Management
University of Arkansas, Fayetteville
Fayetteville, ARSkills
- Project Management
- Operations Oversight
- Financial Management
- Program Oversight
- Staff Management
- Talent Recruitment
- Media Relations
- Infrastructure Planning
- Operations Management
- Event Planning
Accomplishments
- Telecommunicator of the Year - 2016
Personal Experience
- I have approximately 15 years of experience with recreational league, school league and travel ball for both softball and baseball. My experiences reach from previous player to parent to staff to representative. I maintain contact with all coaches I have worked with throughout the years and my resourceful abilities would help with building this area up. I am for the kids, I am resourceful and I am able to interact with anyone without warning.
Timeline
Social Media Coordinator
South Alabama Lady Titans 10u - Taylor
03.2023 - 01.2024
President/Treasurer/Concessions Manager
Paxton Area Youth Sports
03.2021 - Current
Assistant Director of Communications/Chief
Okaloosa County Sheriff's Office/Okaloosa BOCC
03.2011 - 10.2019
Certification - Law Enforcement
Northwest Florida State College
Some College (No Degree) - Human Resources, Project Management
University of Arkansas, Fayetteville
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