Jessica Ward
San Tan Valley,AZ
Summary
Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem-solving skills, as well as a strong ability to build relationships and motivate team members. Proven track record of developing successful teams and achieving organizational objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Management Internship Program
CVS HEALTH CORPORATION
2024.06 - Current
- Explored new technologies and approaches to streamline processes.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Hands on experience in inventory management, customer service, and team leadership
- Built strong foundation for career in retail management
- Cap Stone Project creating new Internship program
- Generated reports detailing findings and recommendations
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
Operations Manager
CVS HEALTH CORPORATION
2024.03 - 2024.06
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and implemented strategies to maximize customer satisfaction
- Directed initiatives to improve work environment, company culture or overall business strategy
MULTI UNIT TEAM LEADER
H&R BLOCK
2022.10 - 2024.04
- Collaborated Beginner's road map to success for first-year tax professionals and ATA's
- Led two out of three offices to max target for returns in tax season 2023
- 85% of tax professionals combined from three offices helped one or more clients with Spruce mobile banking (2023)
- Promoted culture of continuous improvements by encouraging feedback from employees in office and implementing actionable changes accordingly.
PRE-SEASON HIRING MANAGER
H&R BLOCK
2023.07 - 2023.12
- Created, and implemented system for recruiting, enrolling and hiring first year tax pro's
- Ending in December 2023 with 31 individuals who graduated ITC or passed TKA successfully surpassing district goal of 29
- Met target expectation for 87 individuals enrolled in ITC and TKA with 98 in total
- Wrapping up pre-season with 106.9% achievement.
E-COMMERCE SUPERVISOR
KROGER
2020.09 - 2022.10
- Met consistently weekly goal of 107% percent effective for hours allotted
- Created and implemented personal training that enabled location to lead district and region
- Maintained metric score of under four minutes wait time, 96% fill rate, 32 seconds per item shop time, 0% late orders and 100% ready by time
- Beating six-month short-term goal for improvement, instead completing in only four months and improving from ninety seventh place holding in region down to number one spot in district and region.
SHIFT LEAD
INSTACART
2019.07 - 2020.09
- Chosen to lead first ever partnership location between Fry's Food and Instacart
- Successful in hiring and training a team of shoppers that led way through global pandemic
- Partnership is now spread throughout US within Kroger family
- Exceeded national goal for under 9.5% incomplete deliveries, wait time consistently under 3 minutes, under 5% with 1.61% for unrequested refunds, and 5-star rating earned and maintained for six months straight
- Managed five plus locations with fifty plus part time employees.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ04.2025
Associate of Science - Business
San Joaquin Delta College
Stockton, CA05.2016
Associate of Science - Retail Management And Merchandising
San Joaquin Delta College
Stockton, CA05.2016
Skills
- Analytical mindset
- Outstanding communication skills
- Database Management
- Strategic planning and analysis
Certification
BASIC BUSINESS CERTIFICATION, 12/19/2014, Stockton, CA
Awards
- Go Far Together Awarded for successful partnership experience between Kroger and Instacart (2020)
- Living Our Purpose with achieving 100% effective award (2022)
- Bob Moretti's Money award for Exemplary Leadership (2023)
Timeline
Retail Management Internship Program
CVS HEALTH CORPORATION
2024.06 - Current
Operations Manager
CVS HEALTH CORPORATION
2024.03 - 2024.06
PRE-SEASON HIRING MANAGER
H&R BLOCK
2023.07 - 2023.12
MULTI UNIT TEAM LEADER
H&R BLOCK
2022.10 - 2024.04
E-COMMERCE SUPERVISOR
KROGER
2020.09 - 2022.10
SHIFT LEAD
INSTACART
2019.07 - 2020.09
Bachelor of Science - Business Administration
University of Phoenix
Associate of Science - Business
San Joaquin Delta College
Associate of Science - Retail Management And Merchandising
San Joaquin Delta College
BASIC BUSINESS CERTIFICATION, 12/19/2014, Stockton, CA
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