Jessica Ward
Keystone Heights
Summary
Experienced in cash handling and point of sale operations, with a solid background in customer service. Responsibilities included greeting customers, processing transactions accurately, and maintaining an orderly checkout area. Demonstrated ability to follow safety compliance protocols while managing cash drawer balancing and refund processing. Proven track record of addressing customer inquiries effectively and promoting loyalty programs to enhance sales.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
6
6
years of professional experience
Work History
Cashier
Walmart
Macclenny
03.2022 - 03.2024
- Ensured compliance with all safety regulations within the store environment.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
Driver
Domino’s Pizza
Macclenny
03.2021 - 03.2022
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Managed time efficiently when making multiple stops along designated routes.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Delivered packages to customers in a timely and efficient manner.
- Adhered to company policies and procedures related to safety and security standards.
Associate
Amazon
Jacksonville
10.2019 - 03.2021
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Helped customers locate items within the store using the inventory system.
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Transported goods to designated areas within the warehouse facility.
- Operated scanners, computers, and other equipment to track orders.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted in packaging and labeling of products for shipment.
- Used scanners to track parcel information, condition or receipt.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Order Picker
Coach
Jacksonville
02.2019 - 10.2019
- Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
- Performed regular cycle counts of inventory levels in assigned areas.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
- Ensured that all safety regulations were followed while performing work duties.
- Verified accuracy of orders by comparing items and quantities picked to customer invoices.
- Followed established procedures for receiving incoming shipments and verifying contents against purchase orders.
- Utilized scanning equipment for picking, packing and shipping orders.
- Utilized RF scanner to accurately locate and pick various products from warehouse shelves.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Followed safety protocols while operating pallet jacks and forklifts for order picking.
- Packed and prepared orders for shipping, ensuring items were securely wrapped.
- Packaged fragile items with protective padding to prevent damages during shipments.
Temp Worker
Townhomes mobile homes
Lake City
01.2018 - 05.2018
- Assisted in constructing wooden frames, walls, and roofs for residential homes.
- Transported supplies from storage areas to job sites.
- Applied finishes such as paint or varnish to completed projects.
- Attached hardware such as hinges, locks and handles on doors and drawers.
- Cleaned job site after work completion and disposed of debris in proper containers.
- Assisted journeyman carpenters in installing fixtures and fittings.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
Education
High School Diploma -
Branford High School
Branford, FL05-2003
Some College (No Degree) - Real Estate
Real Estate University
Keystone Heights, FLSkills
- Cash handling
- Point of sale operation
- Inventory management
- Customer service
- Refund processing
- Safety compliance
- Time management
- Problem solving
- Attention to detail
- Customer assistance
- Money handling
- Patience and empathy
- Work ethic and integrity
- Multitasking and organization
- Cleaning and sanitizing
- Customer service excellence
- Basic math
- Cash register operation
- Order taking
- Clear communication
- Cash drawer balancing
- Written and verbal communication
- Payment processing
- Credit card processing
Timeline
Cashier
Walmart
03.2022 - 03.2024
Driver
Domino’s Pizza
03.2021 - 03.2022
Associate
Amazon
10.2019 - 03.2021
Order Picker
Coach
02.2019 - 10.2019
Temp Worker
Townhomes mobile homes
01.2018 - 05.2018
High School Diploma -
Branford High School
Some College (No Degree) - Real Estate
Real Estate University
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