Jessica Ward
North East
Summary
Dynamic team leader with extensive experience in project execution and employee training. Skilled in conflict resolution and fostering a collaborative environment, contributing to improved workflows and enhanced productivity across departments.
Detail-oriented team lead with a strong focus on customer satisfaction and conflict resolution. Proven ability to enhance team performance through effective coaching and mentoring, driving operational excellence.
Results-driven professional with a background in coaching and mentoring teams. Committed to maintaining high standards of quality and safety, while effectively resolving conflicts to ensure a positive work environment.
Overview
9
9
years of professional experience
Work History
Team Lead
Balla Canvas
08.2021 - Current
- Led team in project execution, ensuring adherence to timelines and quality standards.
- Mentored junior staff, enhancing their skills and improving overall team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Shift Leader
Royal Farms
07.2017 - 03.2021
- Trained and mentored new employees on procedures and customer service excellence.
- Managed inventory levels, ensuring stock availability for peak business hours.
- Conducted regular safety inspections to uphold compliance with health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma -
Elkton High School
Elkton, Maryland 06-1999
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Team Lead
Balla Canvas
08.2021 - Current
Shift Leader
Royal Farms
07.2017 - 03.2021
High School Diploma -
Elkton High School