Jessica Ward
Wade Scott Salon & Spa
Pensacola,FL
15
years of professional experience
Proactive professional with extensive experience in paralegal work and salon coordination. Demonstrated ability to manage high-volume tasks, maintain meticulous attention to detail, and ensure exceptional service quality. Committed to fostering positive client relationships and optimizing operational efficiency.
Work History
Salon Coordinator
10 Months- Coordinated appointment scheduling, ensuring optimal client flow and minimizing wait times.
- Greeted patrons upon arrival at salon, offering prompt and courteous service.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holiday or special events.
- Managed inventory levels, tracking supplies and placing orders to maintain stock availability.
- Managed cash flow, credit card transactions and banking.
- Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.
Case Manager
14 Years 3 Months- Managed a caseload of 150 to 200 pre-litigation injury files from intake to settlement
- Maintained accurate and up to date case files within case management software.
- Served as primary liaison for clients, adjusters, lienholders and medical providers.
- Calendared and tracked all statues and deadlines.
- Conducted background investigations on tortfeasor(s).
- Opened and managed insurance claims.
- Gathered, reviewed and verified relevant documentation; auto policies, medical records/bills, wreck reports, PIP logs. liens, etc..
- Conducted legal research to support case preparation and strategy.
- Drafted and demand packages and assisted in settlement negotiations with adjusters.
- Prepared distribution documents regarding settlements for client's execution.
- Improved client trust and satisfaction with providing comprehensive support and updates throughout case progression.
- Mentored junior paralegals in best practices and procedural compliance fostering professional development.
Education
No Degree - Business
Associate of Science
Skills
Effective and professional communication skills.
Exceptional organization skills and sharp attention to detail.
Solid understanding of the pre-litigation personal injury process.
Commitment to quality and service.
Proactive attitude with the ability to manage high volume environments while multi tasking.
Timeline
Salon Coordinator
Wade Scott Salon & Spa
11.2025 - CurrentRead More
Case Manager
Zarzaur Law, P.A.
04.2011 - 07.2025Read More
Pensacola State College
No Degree from Business
Read More
Gulf Breeze High School
Associate of Science
Read More