Jessica Wassel
Tucson
Summary
- Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. With many valuable years of addiction life experience, and fourteen months in recovery, identifies and quickly closes any knowledge gaps to offer value to employer.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Client Concierge
America's Rehab Campuses
07.2024 - Current
- Counseled and mentored clients on substance use and life choices.
- Responding to calls from clients, families, and outside providers, directing them to relevant staff members when necessary
- Scheduling appointments, managing client paperwork, processing incoming mail and packages, maintaining client records (KIPU)
- Addressing client concerns, offering information about facility amenities, and providing emotional support as needed.
- Supported patient confidentiality in accordance with HIPAA regulations.
Food Server
The Yard House
04.2024 - 07.2024
- Delivered food quickly to meet guest expectations
- Helped customers choose menu items with advice, answers to questions and assistance with dietary concerns
- Maintained clean, sanitized and well-stocked work areas with consistent attention to upkeep
- Demonstrated knowledge of wine pairings and offered suggestions when requested by guests
Cell Phone Sales Representative
United States Government
04.2022 - 10.2023
- Trained new employees on company policies, procedures, and product offerings
- Participated in weekly team meetings to discuss sales strategies and goals for upcoming week
- Demonstrated various mobile devices and features to potential buyers
- Performed routine maintenance on demo units to ensure proper functioning during demonstrations
Service Agent 2
American Red Cross
11.2020 - 04.2021
- Inbound and outbound calling and recruiting
- Trauma team member whose duties included recruiting rare blood types to donate to patients in need of blood transfusions
- Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
- Schedule appointments while providing positive service experience to maximize donor show rates
- Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability
Elderly Caregiver
Robert and Cathy Carpenter
11.2018 - 11.2020
- Helped meet social, intellectual and emotional needs with caring companionship
- Handled personal needs for elderly individuals
- Supported medical care with attention to treatment plans, medication administration and healthcare appointment coordination
- Assisted clients with bathing, dressing and toileting
Hotel Manager
Bordello Bed and Breakfast
08.2016 - 11.2018
- Maintained professional property standards by regularly inspecting facilities and correcting problems
- Centered operations around consistently achieving business plan objectives, forecasted revenue and budget targets
- Increased hotel business through multifaceted marketing strategies
- Protected hotel from unnecessary liability by carefully following employment laws, business regulations and safety standards
Restaurant Food Server
Eddie's Restaurant
06.2000 - 08.2016
- Entered orders into computer system to coordinate with kitchen staff
- Restocked service stations to maximize availability
- Kept food service and preparation areas clean and neat
- Memorized menu additions, changes and limited offerings
Education
Bachelor of Science (B.S.) - History
Utica College of Syracuse University
Utica, NY12.2007
Associate of Science - Liberal Arts And Sciences
Mohawk Valley Community College
Utica, NY12-2003
Diploma - Liberal Arts
Oneida Highschool
Oneida, NY06.2000
Skills
- Conflict Resolution
- Crisis handling
- Recovery-oriented approach
- Familiarity with health-care terminology and procedures
- Excellent communication and interpersonal skills
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Nonviolent Crisis Intervention Training Certificate - Crisis Prevention Institute.
- Deescalation Techniques Certificate – Various certified training organizations.
- Ethical Boundaries
Timeline
Client Concierge
America's Rehab Campuses
07.2024 - Current
Food Server
The Yard House
04.2024 - 07.2024
Cell Phone Sales Representative
United States Government
04.2022 - 10.2023
Service Agent 2
American Red Cross
11.2020 - 04.2021
Elderly Caregiver
Robert and Cathy Carpenter
11.2018 - 11.2020
Hotel Manager
Bordello Bed and Breakfast
08.2016 - 11.2018
Restaurant Food Server
Eddie's Restaurant
06.2000 - 08.2016
Diploma - Liberal Arts
Oneida Highschool
Bachelor of Science (B.S.) - History
Utica College of Syracuse University
Associate of Science - Liberal Arts And Sciences
Mohawk Valley Community College
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