Jessica Waszak

Account Representative-Personal Lines

Quinn Insurance, Inc

10.2008 - 06.2024

Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Contacted customers to assess satisfaction and current needs.
Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
Conducted regular account reviews to identify opportunities for growth and client satisfaction improvement.
Retained high-value clients by providing exceptional support and personalized service.
Collaborated with other departments to address customer needs and service requests.
Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
Supported customer satisfaction through regular follow-up and communication.
Processed client payments and updated accounts.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Stayed current on company offerings and industry trends.
Kept detailed records of daily activities through online customer database.
Recorded accurate and efficient records in customer database.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Met existing customers to review current services and expand sales opportunities.