Jessica Waters
Imperial Beach,CA
Summary
Detail-oriented team player driven to company operations moving smoothly and efficiency to maximize team productivity and patient satisfaction. Highly organized and accurate with a detail-oriented nature.
Overview
11
11
years of professional experience
Work History
Physician Scheduling Coordinator
Renown Medical Group
09.2021 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Trained new staff on practice processes and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delegated tasks to staff to organize and improve office efficiency.
- Assisted with surgery scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Resolved scheduling conflicts to maintain high-quality patient services.
Customer Service Clerk
Smith's Food & Drug Store
11.2022 - 08.2023
- Kept front check out area clean and organized for efficient service.
- Issued receipts and processed refunds, credits, or exchanges.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed Western Union Transactions
- Processed Money Orders
- Filled in as Cashier
Front Office Specialist
Yuba County HHSD
08.2021 - 09.2021
- Processed appropriate IT Work Order Forms to update and or add user access for new or existing employees .
- Restocked supplies and placed purchase orders to maintain adequate contracts.
- Delivered clerical support by handling range of routine and special requirements.
- Processed incoming Contractor Invoices from various local vendors to be prepped for payment.
- In charge of unit configurations for existing and new employees.
Office Assistant
Yuba County HHSD
03.2020 - 08.2021
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Arranged rapid office equipment repair and maintenance with vendors.
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Lead Yuba County Covid-19 Team
- Assisted in organizing COVID-19 Vaccine Registration Team
- Answered Multi-Phone line for OES Team during Fire Evacuations
Receptionist Customer
Summerfield Senior Living
01.2016 - 03.2020
- Answering Multi-Line Phone System
- Taking Payments
- Assisting all directors with special projects and clerical duties
- Updating Resident & Employee Rosters
- Filing
- Assisting with Marketing Department
- Meeting with families to help assist with placing family members in Senior Living
- In charge of Fundraising for community
- Managed Podiatry, Transportation, and Salon Scheduling
- Distributed mail for entire community
Receptionist
Margaret S. Skiles, MD
01.2013 - 01.2015
- Customer Service
- Answered calls on Multi-Line Phone System
- Checking In/Out Patients
- Process Co-Pays & Product Sal
- Scheduling Appointments
- Assisting with Back Office Procedures
- Filing
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
High School Diploma -
Yuba City High School
Yuba City, CA06.2020
Skills
- Billing and Invoicing
- Document control
- Word processing
- Patient relations
- Insurance Verification
- Clerical support
- Time management
- Scheduling and calendar management
- Problem-solving skills
- Cash Handling
- File management
- 53 WPM typing speed
- Returns and exchanges
- Cash drawer balancing
Timeline
Customer Service Clerk
Smith's Food & Drug Store
11.2022 - 08.2023
Physician Scheduling Coordinator
Renown Medical Group
09.2021 - Current
Front Office Specialist
Yuba County HHSD
08.2021 - 09.2021
Office Assistant
Yuba County HHSD
03.2020 - 08.2021
Receptionist Customer
Summerfield Senior Living
01.2016 - 03.2020
Receptionist
Margaret S. Skiles, MD
01.2013 - 01.2015
High School Diploma -
Yuba City High School
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