Jessica Waters
Kenosha
Summary
Dynamic professional with extensive experience in clinical support and education, notably at Cook Medical INC. Excelled in optimizing patient care and outcomes through effective product training and team collaboration.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Endo Technician/ CNA/Nursing Student
Froedtert Hospital
12.2024 - Current
- Maintain a safe working environment by adhering to strict infection control policies and procedures.
- Assist in the diagnosis of gastrointestinal disorders through accurate collection and processing of biopsy specimens.
- Developed strong rapport with patients, easing anxieties surrounding invasive GI procedures.
- Optimize departmental workflow through diligent inventory management, ensuring necessary supplies are always available.
- Support physicians during complex procedures, anticipating needs and assisting with critical tasks.
- Increase efficiency in endoscopy unit operations by organizing equipment and maintaining sterilization protocols.
- Prepare patients for procedures to assist doctors, nurses and support staff.
Field Clinical Specialist/Customer Sales Representative
Cook Medical INC
08.2018 - 05.2021
- Optimized patient care by working closely alongside interdisciplinary teams including surgeons, Gastroenterologists, nurses and other medical staff members.
- Managed inventory effectively, ensuring timely delivery of necessary equipment and supplies to clinical sites.
- Maintained thorough documentation of case reports, field activities, and adverse events in compliance with regulatory requirements.
- Provided prompt troubleshooting assistance and issue resolution for health care professionals, minimizing device downtime.
- Conducted regular follow-up visits with healthcare providers to assess device performance, user satisfaction, and overall clinical success.
- Improved patient outcomes by providing comprehensive clinical support and education to healthcare professionals through effective product demonstrations and hands-on training sessions for medical staff.
- Facilitated seamless communication between company divisions, keeping all stakeholders informed on clinical progress and developments.
- Contributed to increased sales revenue by collaborating with sales representatives during product presentations and customer meetings.
GI Technician
Aurora Medical Center
12.2015 - 08.2018
- Safeguarded patient privacy by diligently adhering to HIPAA regulations throughout all aspects of care provision.
- Increased efficiency in endoscopy unit operations by organizing equipment and maintaining sterilization protocols.
- Participated in continued education initiatives, keeping current on best practices in gastroenterology care delivery.
- Mentored new technicians joining the team, fostering an environment conducive to learning and professional growth.
- Supported physicians during complex procedures, anticipating needs and assisting with critical tasks.
- Optimized departmental workflow through diligent inventory management, ensuring necessary supplies were always available.
- Set up endoscopy suites with equipment and supplies needed for procedures.
Lead Oral Surgery Assistant
Dr. Erik Feider
08.2014 - 08.2015
- Achieved high levels of patient satisfaction by delivering exceptional care and maintaining open communication throughout the surgical process.
- Enhanced patient experience by providing thorough pre-and post-operative care instructions.
- Prepared patients mentally before procedures by addressing concerns or answering questions, resulting in reduced anxiety and increased trust.
- Managed inventory of supplies, maintaining adequate stock levels for the clinic''s needs.
- Maintained compliance with HIPAA regulations at all times, safeguarding patient confidentiality and privacy rights.
- Served as a mentor to new assistants joining the team, sharing expertise and fostering a culture of learning and growth within the clinic.
- Contributed to a positive working environment through effective communication with colleagues and support staff.
- Assisted oral surgeons in complex procedures, ensuring a smooth surgical process for patients.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Oral Surgery Assistant
Dr. Walter Tatch
08.2012 - 04.2014
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
- Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
- Streamlined post-operative care with thorough patient education on recovery, medications, and self-care techniques.
- Ensured accurate documentation of all surgical procedures, maintaining detailed records in accordance with regulatory requirements.
Education
Associate of Science - Nursing
Gateway Technical College
05-2028
Skills
- Clinical data management
- Site management
- Patient monitoring
- Product training
- Patient intake
- Training proficiency
- Product support
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
Timeline
Endo Technician/ CNA/Nursing Student
Froedtert Hospital
12.2024 - Current
Field Clinical Specialist/Customer Sales Representative
Cook Medical INC
08.2018 - 05.2021
GI Technician
Aurora Medical Center
12.2015 - 08.2018
Lead Oral Surgery Assistant
Dr. Erik Feider
08.2014 - 08.2015
Oral Surgery Assistant
Dr. Walter Tatch
08.2012 - 04.2014
Associate of Science - Nursing
Gateway Technical College
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