Jessica Watson
.....
Somerdale,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Universal Banker
1st Colonial Community Bank
12.2022 - Current
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Safe Deposit Box Management and HELOC Onboarding
Bank Teller
PNC
03.2017 - 02.2018
- Educated customers on use of banking website and mobile apps.
- Worked with community leaders to engrain PNC brand into community via sponsorships and participation in community wide events.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills in high volume branch.
- Responsible for reconciliation of two ATM's biweekly.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Center Director
KinderCare Learning Centers
07.2008 - 05.2013
- Kept facility in compliance with all applicable standards and laws.
- Oversaw all in house marketing, reported needed changes in promotional materials, answered all online inquiries and comments, coordinated and attended promotional events at major corporations across city.
- Recruited and developed solid team of professionals to care for up to 120 children each day.
- Developed strong community relationships to support center programs and initiatives.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Assistant Director
KinderCare Learning Center
10.2007 - 06.2008
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Helped management with business operations to align teams, set goals and execute initiatives.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets and maintaining 90% enrollment rate.
Education
Some College (No Degree) - Business Administration And Management
Thomas Edison State University
Trenton, NJ 09.2021 - 07.2023
High School Diploma -
Knox Central High School
Barbourville, KY 08.1997 - 05.2001
Skills
Analytical problem solver
Interpersonal and client communications
Excellent administrative abilities
Microsoft Office & Excel Proficient
Communications management
Customer Service
Scheduling
Project Management
Media Relations
Proofreading
Internet Marketing
Proficient in Social Media
Timeline
Universal Banker
1st Colonial Community Bank
12.2022 - Current
Some College (No Degree) - Business Administration And Management
Thomas Edison State University
09.2021 - 07.2023
Bank Teller
PNC
03.2017 - 02.2018
Center Director
KinderCare Learning Centers
07.2008 - 05.2013
Assistant Director
KinderCare Learning Center
10.2007 - 06.2008
High School Diploma -
Knox Central High School
08.1997 - 05.2001