Jessica Watson
Manteca,CA
Summary
Over 20 years of experience in Customer Service/Payroll Assistant/Accounts Receivable/Collections/Administrative Clerk II I am seeking an opportunity with a company that has stability and room for growth. Authorized to work in the US for any employer
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
20
20
years of professional experience
Work History
Administrative Clerk II
Stanislaus County Community Services Agency
12.2024 - Current
- Entered data into system and updated client contracts with information to keep records current.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Communicated with management and social workers via phone and email to schedule meetings and respond to inquiries.
- Arranged meetings and appointments and updated records to assist management.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Boosted department efficiency with timely completion of assigned tasks.
- Reduced processing times for expense reports, ensuring timely reimbursements for employees.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
Baker
Safeway
06.2024 - 12.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Parental Caregiver
Personal
10.2023 - 03.2024
- Provided 24 hour care for disabled parent after surgery
- Assisted with dressing guidance, grooming, meal, and preparation
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Communicated and advocated for her with medical providers, and medical device distributors
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Payroll Assistant
Burkett's Pool Plastering
10.2022 - 11.2023
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Administered weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
Accounts Receivable and Collections Specialist II
Carl Zeiss Meditec, Inc
01.2018 - 08.2019
- Improved company cash flow by effectively managing accounts receivable and collections processes.
- Managed a portfolio of key customer accounts to ensure prompt payment and maintain strong relationships, contributing to customer retention and satisfaction.
- Implemented efficient credit review processes for new clients, mitigating risk of nonpayment.
- Reduced overdue accounts with diligent follow-up and negotiation of payment arrangements.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
Sales Coordinator
Golden State Overnight
01.2017 - 01.2018
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Dedicated Account Representative
Golden State Overnight
10.2012 - 01.2017
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Implemented customized account plans to meet individual client needs.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Retained high-value clients by providing exceptional support and personalized service.
- Supported customer satisfaction through regular follow-up and communication.
- Led quarterly review meetings with clients to discuss performance, address concerns, and plan for future collaboration.
- Recorded accurate and efficient records for weekly projection meetings.
Stock Room Lead
Ross Dress For Less
09.2011 - 02.2013
- Communicating daily with store managers, supervisors, district managers and security managers. Preparing and organizing for daily stock delivery, Communicating changes and focus, managing, training, delegating and organizing tasks for up to 12 employees daily. Filing reports, customer service and cashiering while supervising.
Accounts Receivable Representative
AIM Healthcare
02.2008 - 08.2009
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Communicated with auditee staff to obtain necessary information for audits.
- Interviewed auditees to gather data needed to conduct audits.
Accounts Receivable Representative
Golden State Overnight
02.2006 - 02.2008
- Streamlined billing processes for improved efficiency and reduced errors.
- Prevented revenue leakage by identifying discrepancies between billed amounts and contracted rates.
- Maintained strong client relationships through clear communication and timely resolution of disputes.
- Achieved a high level of customer satisfaction through proactive issue resolution, preventing late payments due to disputes.
- Reduced outstanding receivables by diligently following up on overdue payments.
- Increased operational efficiency through accurate data entry and meticulous record keeping practices.
Customer Service Representative
Golden State Overnight
04.2005 - 02.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Chabot Community College
Hayward, CA05.2004
High school or equivalent - General
Royal Sunset High School
Hayward, CA06.2002
High school or equivalent - undefined
Arroyo High School
San Lorenzo, CA01.2001
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
Timeline
Administrative Clerk II
Stanislaus County Community Services Agency
12.2024 - Current
Baker
Safeway
06.2024 - 12.2024
Parental Caregiver
Personal
10.2023 - 03.2024
Payroll Assistant
Burkett's Pool Plastering
10.2022 - 11.2023
Accounts Receivable and Collections Specialist II
Carl Zeiss Meditec, Inc
01.2018 - 08.2019
Sales Coordinator
Golden State Overnight
01.2017 - 01.2018
Dedicated Account Representative
Golden State Overnight
10.2012 - 01.2017
Stock Room Lead
Ross Dress For Less
09.2011 - 02.2013
Accounts Receivable Representative
AIM Healthcare
02.2008 - 08.2009
Accounts Receivable Representative
Golden State Overnight
02.2006 - 02.2008
Customer Service Representative
Golden State Overnight
04.2005 - 02.2006
High school or equivalent - General
Royal Sunset High School
High school or equivalent - undefined
Arroyo High School
Chabot Community College
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