Jessica Watts
Welty,OK
Summary
Compassionate individual with established experience providing support to students. Demonstrated ability to create lesson plans and assess student progress. Experienced Paraprofessional eager to help students excel. Thrilled to assist teachers with diverse needs to facilitate best possible educational environment. Friendly and outgoing focused on comprehensive, life-based approaches to education. Energetic problem solver, skill-builder and conflict resolver. Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Passionate about helping students and offers proven skills developed over 10+ years of related experience. Versed in school standards and strategies to optimize learning for all students.
Overview
18
18
years of professional experience
Work History
Paraprofessional Educator
Bristow Public Schools
08.2020 - Current
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Monitored student classroom and outdoors activities to promote student safety.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Maintained safety and security by overseeing students in recess environments.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Organized and led practice, research and lab assignments.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Administered tests and assessments to evaluate student progress and performance.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Supervised students on field trips for safety and proper behavior in public settings.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Patient Service Specialist (PSS)
Xpress Wellness Urgent Care
09.2019 - 12.2020
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Resolved billing inquiries and disputes in timely fashion.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
Customer Service Representative (CSR III)
DOC State Of Oklahoma
09.2017 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Daycare Director
Storybook Academy/First Class Academy
11.2015 - 08.2017
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
- Communicated with owners, board members and support team concerning personnel matters.
- Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Interviewed parents and children for enrollment.
- Operated in accordance with company and state licensing standards.
- Conducted trainings and mentored staff, consistently improving performance.
- Recruited, selected and retained quality administrators, teachers and support staff.
- Engaged with parents and families to build positive relationships for children to thrive.
- Managed program paperwork and child records to comply with state requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Attended approved training and continuing education courses to maintain certifications.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
Head Start Teacher
Crossroads Youth & Family Services
08.2014 - 11.2015
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Implemented age-appropriate curricula to meet needs of young learners.
- Developed innovative activities to engage young children in learning process.
- Supported students in developing self-esteem and self-confidence.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Incorporated music, art and literature into curriculum.
- Utilized creative teaching strategies to engage students in classroom.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Assessed student progress and provided feedback on educational development.
- Helped new preschool children get used to classes by giving one-on-one support.
- Developed and implemented behavior management plans.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Encouraged use of technology to support student learning.
Head Start Teacher
Twin Rivers Community Action Foundation Head Start
08.2012 - 05.2014
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Implemented age-appropriate curricula to meet needs of young learners.
- Developed innovative activities to engage young children in learning process.
- Supported students in developing self-esteem and self-confidence.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Incorporated music, art and literature into curriculum.
- Utilized creative teaching strategies to engage students in classroom.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Assessed student progress and provided feedback on educational development.
- Helped new preschool children get used to classes by giving one-on-one support.
- Developed and implemented behavior management plans.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Encouraged use of technology to support student learning.
Daycare Owner/Operator
Self
07.2008 - 07.2012
- Maintained accurate accounting of tuition and operating reports.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Stayed current on guidelines to maintain compliant program operations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Forklift Operator
Exxon Mobil
01.2005 - 06.2008
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Communicated with floor managers to determine merchandise placement.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
Education
Bachelor of Arts - Interdisciplinary Studies Early Childhood Educatio
Southwestern Oklahoma State University
Weatherford, OK05.2024
Associate of Arts - Child Development
Seminole State College
Seminole, OK05.2014
Associate of Science - Life Science
Seminole State College
Seminole, OK07.2011
High School Diploma -
Prague High School
Prague, OK05.2000
Skills
- Games and Manipulatives
- IEP Adherence
- Organization and Prioritization
- Student Learning Support
- School Policy and Rules Enforcement
- Effective Communication
- Positive Reinforcement Strategies
- Individualized Educational Plans
- Calm and Patient Demeanor
- Teacher Assistance
- Classroom Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Tell me and I forget. Teach me and I remember. Involve me and I learn."
Benjamin Franklin
Timeline
Paraprofessional Educator
Bristow Public Schools
08.2020 - Current
Patient Service Specialist (PSS)
Xpress Wellness Urgent Care
09.2019 - 12.2020
Customer Service Representative (CSR III)
DOC State Of Oklahoma
09.2017 - 09.2019
Daycare Director
Storybook Academy/First Class Academy
11.2015 - 08.2017
Head Start Teacher
Crossroads Youth & Family Services
08.2014 - 11.2015
Head Start Teacher
Twin Rivers Community Action Foundation Head Start
08.2012 - 05.2014
Daycare Owner/Operator
Self
07.2008 - 07.2012
Forklift Operator
Exxon Mobil
01.2005 - 06.2008
Bachelor of Arts - Interdisciplinary Studies Early Childhood Educatio
Southwestern Oklahoma State University
Associate of Arts - Child Development
Seminole State College
Associate of Science - Life Science
Seminole State College
High School Diploma -
Prague High School
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