Jessica Wayble
South Charleston,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Yamada North America
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Managed approximately 40 associates
Line Supervisor
Yamada North America
12.2019 - 05.2022
- Monitored day-to-day production operations and identified methods to improve quality and efficiency.
- Inspected equipment, reported maintenance issues and expedited repairs to prevent downtime.
- Followed safety procedures according to OSHA and Lock Out, Tag Out guidelines and properly handled hazardous materials.
- Followed and improved operating procedures and best practices for line production.
- Trained employees to operate and maintain production line equipment.
- Evaluated employee performance in quarterly reviews and recommended strategies for improvement.
- Coordinated with other supervisors within facility to manage operations between departments.
- Prepared reports to evaluate workflow and production output to identify areas for targeted improvement.
- Resolved issues quickly to maintain productivity goals.
- Achieved on-time shipments goal by empowering employees to continued success.
- Established clear priorities and production quality standards.
- Managed team of 10 production associates, overseeing productive production processes and meeting all deadlines.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Associate
Yamada North America
10.2018 - 12.2019
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Customer Service Representative
Critter Control
09.2014 - 06.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
Education
GED -
Lancaster High School
Lancaster, OH06.1998
Skills
- Task Delegation
- Employee Scheduling
- Product and Service Knowledge
- Employee Performance Evaluations
- Operations Management
- Cost Reduction
- Team Motivation
- Staff Supervision
- Money Handling
- Staff Management
- Customer Relations
Timeline
Assistant Manager
Yamada North America
05.2022 - Current
Line Supervisor
Yamada North America
12.2019 - 05.2022
Associate
Yamada North America
10.2018 - 12.2019
Customer Service Representative
Critter Control
09.2014 - 06.2015
GED -
Lancaster High School
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