Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Webb

Red Bay,AL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Patient Care Technician

Scope 310 Authority
Florence, AL
10.2023 - Current
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Administered prescribed medications under the supervision of a Registered Nurse.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Assisted with patient transfers from bed to wheelchair or strher as needed.
  • Provided emotional support for patients and families during difficult times.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.

Customer Service Representative

Tiffin Motorhomes Inc.
Red Bay, Alabama
04.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

ER Registrar

Helen Keller Hospital
Sheffield, AL
08.2019 - 04.2021
  • Answered patient questions regarding registration and insurance processes.
  • Provided assistance to patients in completing necessary forms for admission.
  • Verified patient insurance coverage prior to their visit.
  • Processed payments, collected co-payments and deposits from patients.
  • Entered data into the electronic health record system accurately.
  • Ensured compliance with all federal, state, and local regulations related to healthcare privacy laws.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.

Home Health Aide

Colbert Country Health Department
Sheffield, AL
01.2009 - 03.2018
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Documented care provided and submitted notes to supervisor.

Education

High School Diploma -

Tremont High School
Tremont, MS
05-2003

Skills

  • Emergency Response
  • Information Protection
  • Patient Observation
  • Patient Education

Timeline

Patient Care Technician

Scope 310 Authority
10.2023 - Current

Customer Service Representative

Tiffin Motorhomes Inc.
04.2021 - Current

ER Registrar

Helen Keller Hospital
08.2019 - 04.2021

Home Health Aide

Colbert Country Health Department
01.2009 - 03.2018

High School Diploma -

Tremont High School

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Jessica Webb