Jessica Webb
Edwardsville,IL
Summary
Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to [Task]. Applies excellent attention to detail and critical reasoning to successfully conduct experiments.
Overview
7
7
years of professional experience
Work History
Quality Assurance Consultant
EcoSure
09.2022 - Current
- Traveled independently weekly to conduct Quality Assurance Audits for Wyndham Hotels and Chick-fil-a to ensure the client’s brand guidelines and compliances are followed and upheld consistently
- Conducted comprehensive risk assessments identifying potential compliance issues and providing actionable recommendations
- Created travel schedules for myself and other team members including booking audit sites, flight, hotel, and car reservation using SAP Concur
- Submitted travel and supply expenses weekly
- Communicating remotely with team members, clients, and third-party vendors via Microsoft Teams and video conferencing
- Participated in volunteer project management sessions with non-profit organization to assist them with budgeting and donor recruitment strategies and business chemistry
- Utilized PowerPoint presentation, Excel documents, daily Zoom calls to meet project deliverables.
- Enhanced product quality by implementing rigorous testing procedures and identifying areas for improvement.
- Coordinated with offshore QA teams to ensure consistent testing strategies, enabling seamless collaboration and a unified approach to quality assurance across the organization.
Personal Assistant in Home Health Aide
Illinois Department of Human Services
06.2020 - 09.2022
- Enables patients to stay in their home by monitoring and recording patient conditions, providing support and personal services, and teaching families to care for their loved ones
- Observing and monitoring physical and mental conditions, in-take and output.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
Underwriter Case Manager
AXA Equitable- Life Insurance
04.2017 - 12.2019
- Process new business applications, coordinate ordering of APS records and review once received
- Work with internal client Advisors
- Followed up with case status
- Coordinate signatures on delivery requirements
- Consistently and effectively updated case information in the firm’s database
- Perform detailed reviews on submitted applications.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Fostered strong relationships with brokers and agents to facilitate smoother application processes.
- Reduced processing errors, implementing rigorous quality control checks at every stage.
Education
AA Travel and Tourism - Hotel Management
Kings College
Charlotte12.2012
Skills
- Data Analysis
- Time Management
- Problem Solving
- Creativity
- Strategic thinking
- Quality Assurance
- Performance monitoring
- Teamwork and Collaboration
- Event Coordination
- Data Collection
- Brand Development
Timeline
Quality Assurance Consultant
EcoSure
09.2022 - Current
Personal Assistant in Home Health Aide
Illinois Department of Human Services
06.2020 - 09.2022
Underwriter Case Manager
AXA Equitable- Life Insurance
04.2017 - 12.2019
AA Travel and Tourism - Hotel Management
Kings College
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