Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jessica Webb

Stroud,OK

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

21
21
years of professional experience

Work History

Operations Manager

SHOA Logistics LLC
01.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Senior Driver Recruiter

SHOA Logistics LLC
07.2020 - 12.2022
  • Enhanced company reputation through targeted recruitment efforts, resulting in a higher caliber of candidates.
  • Facilitated open lines of communication between drivers and management, addressing concerns promptly for improved morale and retention.
  • Negotiated competitive compensation packages to attract top talent while maintaining budgetary guidelines.
  • Organized job fairs and attended industry conferences to network with potential candidates, boosting company visibility within the transportation sector.
  • Established rapport with applicants, providing clear communication throughout the interview process for enhanced candidate experience.
  • Increased driver retention by implementing effective recruiting strategies and thorough screening processes.
  • Mentored junior recruiters on best practices for sourcing high-quality candidates and conducting effective interviews.
  • Reduced time-to-hire with proactive recruitment tactics and expedited interview scheduling.
  • Ensured regulatory compliance by staying up-to-date on changes in transportation laws affecting driver qualifications and licensing requirements.
  • Leveraged advanced search techniques on online job boards and social media platforms to identify passive candidates who may not have applied directly.
  • Conducted comprehensive background checks to ensure compliance with company policies and federal regulations.
  • Utilized targeted advertising campaigns to capture the attention of potential applicants in a highly competitive job market.
  • Implemented data-driven recruitment methods utilizing key performance metrics to optimize recruitment strategies.
  • Collaborated with senior management to refine job descriptions, ensuring alignment with organizational needs and goals.
  • Provided ongoing support for new hires during onboarding, fostering a positive work environment and increased employee satisfaction.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Operated and maintained applicant tracking and candidate management systems.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Assisted with writing job postings and job descriptions for boards.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.

Administration Assistant

Lowe's Home Improvement
03.2013 - 01.2019
  • Guided administrative and professional staff through computer and software problems.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored daily and weekly schedules and monthly calendar obligations for three Assistant Store Manager's and the Store Manager.
  • Managed phone calls from clients during the Administrative Manager's absences and delivered informative answers to questions.
  • Maintained status reports, providing management with updated information for client projects.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Arranged domestic and international travel, hotel and transportation needs for staff.

Department Manager

Lowe's Home Improvement
07.2004 - 03.2013
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Balanced workloads to meet targets without overtaxing employees.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Followed all safety protocols and company processes and procedures.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Coached, trained and mentored new team members and manager trainees.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Worked closely with sales associates to complete tasks.
  • Delegated work to staff, setting priorities and goals.
  • Performed opening and closing duties as part of management team, including cash management.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Supervised twenty full-time and twenty part-time employees.
  • Treated associates with fairness and respect, providing recognition of accomplishments.

Education

High School Diploma -

Stroud High School
Stroud, OK
4 2004

Certification - Medical Billing And Coding

Central Technology Center - Sapulpa
Sapulpa, OK
4 2015

Skills

  • Managing over 30 employees
  • Processing confidential reports
  • Excellent customer service skills
  • Excellent at time management
  • Multi-tasking
  • Inventory supplies
  • Customer relations
  • Problem-solving
  • Team leadership
  • Operations management
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Inventory management

Accomplishments

  • Promoted to Operations Manager after two years with the company.
  • Supervised team of 20+ staff members.

Timeline

Operations Manager

SHOA Logistics LLC
01.2023 - Current

Senior Driver Recruiter

SHOA Logistics LLC
07.2020 - 12.2022

Administration Assistant

Lowe's Home Improvement
03.2013 - 01.2019

Department Manager

Lowe's Home Improvement
07.2004 - 03.2013

Certification - Medical Billing And Coding

Central Technology Center - Sapulpa

High School Diploma -

Stroud High School

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