Jessica Webber
Summary
After 10+ years in medical management, I decided to become a stay at home mom after my first son was born. I am grateful for the time I was able to spend with my children during their younger years. Now they are all students at St. Mary's Catholic School, and I look forward to the opportunity to help our wonderful community by serving as a substitute teacher.
Overview
11
11
years of professional experience
Work History
Onboarding Manager
Bon Secours Healthcare System
06.2011 - 06.2013
- Assisted with the onboarding of new practice acquisitions and start ups.
- Worked closely with new physicians to ensure a smooth transition.
- Conducted new hire orientations and briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Coordinated ongoing technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Practice Manager
Bon Secours Monument Internal Medicine
11.2007 - 06.2011
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professionals on business decisions.
- Developed and maintained electronic record management systems to analyze and process data.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Patient Service Representative
Bon Secours West End Internal Medicine
11.2001 - 11.2006
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Answered phones and scheduled appointments.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
After School Aide
St Marys Catholic School
08.1999 - 06.2000
- Assisted after school care director with snack distribution, homework and over all child care duties.
- Monitored children during indoor and outdoors activities.
- Oversaw children in classroom and common areas to monitor, enforce rules and support the director.
Education
American Sign Language Certification - American Sign Language
J Sargeant Reynolds Community College
Richmond, VASkills
- Performance Improvement
- Customer Experience
- Customer Accounts Management
- Microsoft Excel
- Interpersonal Communication Skills
- Analytical and Critical Thinking
- Conduct Orientations and Training
- Data Accuracy
- Onboarding New Employees
- Payroll Operations
- Maintain Employment Records
Timeline
Onboarding Manager
Bon Secours Healthcare System
06.2011 - 06.2013
Practice Manager
Bon Secours Monument Internal Medicine
11.2007 - 06.2011
Patient Service Representative
Bon Secours West End Internal Medicine
11.2001 - 11.2006
After School Aide
St Marys Catholic School
08.1999 - 06.2000
American Sign Language Certification - American Sign Language
J Sargeant Reynolds Community College
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