Jessica Webber
Summary
After 10+ years in medical management, I decided to become a stay at home mom after my first son was born. I am grateful for the time I was able to spend with my children during their younger years. Now they are all students at St. Mary's Catholic School, and I look forward to the opportunity to help our wonderful community by serving as a substitute teacher.
Overview
11
11
years of professional experience
Work History
Onboarding Manager
Bon Secours Healthcare System
7229 Forest Ave; Henrico 23226
06.2011 - 06.2013
- Assisted with the onboarding of new practice acquisitions and start ups.
- Worked closely with new physicians to ensure a smooth transition.
- Conducted new hire orientations and briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Coordinated ongoing technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Practice Manager
Bon Secours Monument Internal Medicine
5801 Bremo Road; Richmond 23226
11.2007 - 06.2011
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professionals on business decisions.
- Developed and maintained electronic record management systems to analyze and process data.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Patient Service Representative
Bon Secours West End Internal Medicine
7229 Forest Ave; Henrico 23226
11.2001 - 11.2006
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Answered phones and scheduled appointments.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
After School Aide
St Marys Catholic School
9501 Gayton Road
08.1999 - 06.2000
- Assisted after school care director with snack distribution, homework and over all child care duties.
- Monitored children during indoor and outdoors activities.
- Oversaw children in classroom and common areas to monitor, enforce rules and support the director.
Education
American Sign Language Certification - American Sign Language
J Sargeant Reynolds Community College
Richmond, VASkills
- Performance Improvement
- Customer Experience
- Customer Accounts Management
- Microsoft Excel
- Interpersonal Communication Skills
- Analytical and Critical Thinking
- Conduct Orientations and Training
- Data Accuracy
- Onboarding New Employees
- Payroll Operations
- Maintain Employment Records
Timeline
Onboarding Manager
Bon Secours Healthcare System
06.2011 - 06.2013
Practice Manager
Bon Secours Monument Internal Medicine
11.2007 - 06.2011
Patient Service Representative
Bon Secours West End Internal Medicine
11.2001 - 11.2006
After School Aide
St Marys Catholic School
08.1999 - 06.2000
American Sign Language Certification - American Sign Language
J Sargeant Reynolds Community College