Jessica Weber
Vero Beach,FL
Summary
Adept at managing high-stress situations, I enhanced customer loyalty at Senior Resource Association through empathetic conflict resolution. My expertise in live streaming and speaker installation, combined with strong communication skills, led to significant improvements in audio-visual presentations at LD3 Productions. Achievements include optimizing sound quality and efficiently resolving customer complaints, demonstrating both technical proficiency and interpersonal effectiveness.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Senior Resource Association
08.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Audio Visual Technician
LD3 Productions
09.2024 - Current
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
Education
High School Diploma -
Franklin D. Roosevelt High School
156 S Cross Rd Staatsburg, NY 1258007-2010
Skills
- Live streaming
- Speaker installation
- Strong verbal and written communication
- Audio post-production
Timeline
Audio Visual Technician
LD3 Productions
09.2024 - Current
Customer Service Representative
Senior Resource Association
08.2021 - 09.2024
High School Diploma -
Franklin D. Roosevelt High School
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