Jessica Webster

Hampton,NH

Summary

Certified Professional Coder (CPC-A) and Medical Billing Specialist with experience supporting oral and maxillofacial surgery practices through accurate claims processing, payment posting, denial management, and revenue cycle operations. Currently serve as Team Lead for two client accounts, coordinating workflow and supporting efficient billing operations. Detail-oriented professional with strong analytical, organizational, and customer service skills. Proficient in WINOMS, DSN, ICD-10-CM, CPT, HCPCS Level II, and Microsoft Office.

Medical billing professional with strong focus on accuracy and efficiency in processing healthcare claims. Demonstrates thorough understanding of insurance guidelines and billing procedures. A reliable team player who adapts to changing needs and is committed to achieving optimal results through collaboration and attention to detail.

Overview

Certification

years of professional experience

Work History

Medical Biller / Team Lead

OMS Billing Solutions

01.2025 - Current

Serve as Team Lead for two oral and maxillofacial surgery practice accounts, supporting daily billing operations and coordinating workflow.
Submit and manage medical claims using ICD-10-CM, CPT, and HCPCS Level II coding guidelines.
Review claims for accuracy and completeness before submission to commercial insurance carriers and government payers.
Investigate and resolve denied, rejected, and underpaid claims to maximize reimbursement and reduce accounts receivable.
Post insurance and patient payments while maintaining accurate financial records.
Verify insurance eligibility, benefits, and authorization requirements.
Communicate with providers, insurance representatives, and patients to resolve billing inquiries and claim issues.
Utilize WINOMS and DSN practice management software to manage claims, payment posting, account follow-up, and reporting.
Ensure compliance with HIPAA regulations and payer-specific billing requirements.

Bartender

Red's Kitchen & Tavern

10.2020 - 01.2025

Trained and onboarded new employees on company policies and procedures.
Processed cash and credit card transactions accurately in a fast-paced environment.
Collaborated with management to improve customer satisfaction and support business growth initiatives.
Demonstrated strong communication, multitasking, and problem-solving skills while providing exceptional customer service.

Front of House Manager

Lobster Boat

10.2019 - 10.2020

Supervised and scheduled a team of 10–15 employees.
Managed daily cash reconciliation, deposits, and sales reporting.
Coordinated daily operations to maximize efficiency and customer satisfaction.
Resolved customer concerns professionally while maintaining company standards.
Maintained accurate business records and operational documentation.

Service Advisor

BMW of Stratham

04.2018 - 10.2019

Coordinated service scheduling and managed customer accounts in a fast-paced environment.
Maintained accurate documentation and billing records for multiple repair orders.
Processed vendor invoices and customer payments with attention to detail.
Utilized Microsoft Excel to track daily sales and operational metrics.
Collaborated with technicians and multiple departments to ensure timely completion of services.

Education

Professional Certificate - Medical Coding

Manchester Community College

Manchester, NH

05-2022

Skills

Medical Billing & Revenue Cycle Management
ICD-10-CM
CPT
HCPCS Level II
Claims Submission & Follow-Up
Denial Management & Appeals
Payment Posting

Insurance Verification
HIPAA Compliance
WINOMS
DSN
Microsoft Excel
Microsoft Word
Data Entry & Documentation Review