Summary
Overview
Work History
Education
Skills
Hobbies
Accomplishments
Timeline
Generic

Jessica Weekley

Stoneville,NC

Summary

Dynamic Inside Sales Representative at Trane Inc. with a proven track record in operational efficiency and complex problem solving. Leveraged product knowledge to enhance customer satisfaction and streamline order management. Recognized for adaptability and a positive attitude, consistently delivering results in fast-paced environments while maintaining strong team collaboration.

Overview

9
9
years of professional experience

Work History

Inside Sales Representative

Trane Inc.
Nashville, TN
06.2024 - Current
  • Delivered comprehensive product information on pricing and availability to improve customer understanding.
  • Managed customer inquiries with professionalism to ensure high satisfaction levels.
  • Identified and addressed customer needs swiftly to enhance service outcomes.
  • Developed light commercial systems in TOPPS for efficient quoting processes.
  • Collaborated with pricing team to create promotional quotes for diverse projects.

Dealer Order Management

Trane Inc.
Greensboro, North Carolina
03.2022 - 05.2024
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Navigated through Oracle to build, track and monitor orders.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answer around 20 phone calls and emails, addressing customer inquiries, solving problems and providing product information.
  • Provide HVAC system matchups

Dining Server

Quaintance-Weaver Management
Greensboro, North Carolina
10.2020 - 12.2022
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
  • Cultivated warm relationships with regular guests.
  • Resolve guest and employee complaints to maintain complete guest satisfaction and workforce effectiveness.
  • Work with POS system to place orders, manage bills and handle complementary items.
  • Explain menu items and suggest appropriate options for food allergy concerns.
  • Apply comprehensive knowledge of wine, spirits, and beer to increase daily beverage sales.

Receptionist

Eden Family YMCA
Eden, North Carolina
04.2016 - 02.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Associate of Science -

Rockingham Community College
Wentworth, NC
12.2021

Skills

  • Operational efficiency
  • Complex problem solving
  • Data entry and database management
  • Positive attitude
  • Flexibility and adaptability
  • Microsoft Office proficiency
  • Advanced mathematics
  • Product knowledge
  • Team collaboration
  • Multitasking skills

Hobbies

Yoga

Gardening

Baking

Painting

Accomplishments

  • ISS Rep of the Month

Timeline

Inside Sales Representative

Trane Inc.
06.2024 - Current

Dealer Order Management

Trane Inc.
03.2022 - 05.2024

Dining Server

Quaintance-Weaver Management
10.2020 - 12.2022

Receptionist

Eden Family YMCA
04.2016 - 02.2020

Associate of Science -

Rockingham Community College

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