Accomplished professional with over ten years of experience in higher education, demonstrating a proven track record of driving initiatives that foster student and faculty development. Renowned for exceptional team collaboration and adaptability, ensuring the seamless execution of educational projects and strategies. Knowledgeable leader skilled in managing educational programs while promoting academic excellence, consistently exceeding targets in dynamic environments. Combines strategic thinking with practical expertise to deliver impactful solutions, enhance organizational performance, and contribute meaningfully to advancing institutional goals.
Overview
17
17
years of professional experience
Work History
Education Manager, Neurosciences and Psychiatry
University of Toledo College of Medicine and Life Sciences
02.2022 - Current
Managed the successful submission of UToledo’s new undergraduate degree in Neurosciences to the Ohio Department of Higher Education (ODHE) met and exceeded ODHE requirements.
Assists course directors and track directors in management of all education matters for certificates, undergraduate, medical, and graduate students within the department (annual program assessments).
Evaluate and analyze testing materials to ensure they comply with UToledo guidelines and give recommendations to course directors as necessary.
Evaluate, recommend, create, and enforce policies to accomplish goals of both the department, course and the university
Maintain curriculum scheduling, semester course and faculty evaluations for a multitude of programs NND, BIPG, and NSCI programs/ courses (undergraduate, medical, and graduate courses) and associated faculty.
Assist with developing / submitting new or adjusted course information within Course Inventory Management (CIM) system at UToledo.
Create and reconcile DONP and BIPG budget related to student activities;
Evaluate student grades, attendance, course ,and faculty evaluations and make recommendations to course director; accordingly. give guidance to faculty when preparing course materials, etc…).
Analyze data and prepare statistical reports for directors; analyze and maintain course statistics assumes responsibility and authority when course director is not available (i.e., give direction to testing center personnel).
Instruct graduate students in a teaching lab when assigned faculty are absent,
Maintain / monitor Graduate Faculty Membership Applications and mentoring forms for the DONP faculty.
Monitor records and advise students preparing for degree completion; assist in development of course syllabus; and manage highly confidential material.
Evaluated and recommend SOP for DONP when needed (i.e. created SOP for Volunteers in Academic Research, Minors on Campus, Hiring Student Workers).
Routine educational duties include but are not limited to management of course and departmental web pages; proctoring weekly quizzes and review sessions as needed; preparing practice sessions, quizzes, and exams; proof reading documents; preparing student handouts; management of multiple calendars; ordering supplies; creating seating charts and rosters; assist with communications to students and faculty; and help organize student events as needed.
Leads the hiring process for student employees being hired by the department and/or Principal Investigators.
Relieves department administrator and assistant to chair of routine and non-routine administrative duties as needed. Non-routine duties may include but are not limited to management of human resources and international employee matters; and analysis and preparation of departmental reports used in annual reports for the university, LCME accreditation, and HLC accreditation.
Responsible for the DONP seminar series and educational events (Pop-UP Seminars, Research Symposium). Duties include but are not limited to communicating with speakers; making travel and hotel arrangements; reconciling budgets; managing account payable and receivables; preparing and distributing itineraries and fliers; planning luncheons; and making dinner reservations.
Maintain liaison with representatives of other departments to establish and maintain appropriate interface.
Assists faculty and students with calendar appointments, phone calls, travel arrangements, travel reimbursements, and other secretarial duties as necessary.
Assisted with the development and implementation of two high school summer camps for DONP.
Manage DONP's high school summer camps ( three camps; one virtual 4-week camp, and two, 1-week, on-campus) which brings in a revenue that exceeds 30K for the DONP department.
Academic Advisor
The University of Toledo Neff College of Business and Innovation
05.2015 - 02.2022
Lead advisor for COBI online degree programs, associate degree programs, certificates programs and partnership programs.
Responsible for a caseload of 500+ students in the Neff College of Business and Innovation (COBI)
Responsible for pre-clearance of graduation applications for fall, spring, and summer applicants.
Provide academic advising to all prospective and current undergraduate (BBA, BAOT, Associates, Business minors) students through appointments, walk-in advising, on-line communication.
Advisor for Neff College of Business and Innovation student athletes which require adhering to NCAA rules and regulations for eligibility through individual appointments, walk-in advising and the completion of 100+ NCAA Student Athlete progress towards degree reports (PTDs) three times an academic year to ensure eligibility.
Assist with developing processes and procedures for new and transfer student orientation, Rocket Launch and Rocket Transition.
Provide advising for off-site partnership programs (Lorain County Community College partnership and Jeep cohort).
Teach two sections of FYE orientation classes each fall semester for new Neff College of Business and Innovation freshmen and act as a resource to help new Neff College of Business and Innovation students successfully transition to college.
Assist with training new advisors for Neff College of Business and Innovation.
Resolve problems and/or form a plan of action for students. Review undergraduate Neff College of Business and Innovation students’ files for academic action (probation, suspension, readmission, suspension appeals).
Responsible for the creation of advising tools and programs to assist online students and students enrolled in online degree programs. Coordinate efforts by working with other staff and university offices.
Work with other Neff College of Business and Innovation Student Services center staff to provide additional office services (answer student questions via email, phone, in-person).
Success Coach
The University of Toledo
08.2013 - 05.2015
Serve as the primary contact person for current students, resolve student issues and act as a liaison to coordinate communication between departments and deliver key messages.
Responsible for assisting and retaining students as they matriculate towards graduation and move on toward a career.
Provide proactive outreach to current students and deliver personalized coaching services to ensure all students productively progress through their academic coursework.
Communicate with students via phone, written and e-mail correspondence to an assigned roster of 400+ online students.
Use inquiry, reflection, and discussion to help students identify academic and career goals and develop action plans that will be used to chart milestones and accomplishments while contributing to the overall student experience as they reach their ultimate goals of graduation and career success.
Academic Advisor
Ivy Bridge College of Tiffin University
05.2012 - 08.2013
Acted in an advisory capacity to a diverse student population as they chose an appropriate path to meet their educational goals and interpreted and explained university policies, procedures, and curriculum as needed.
Assisted with administrative functions pertaining to changes in major, registration, class choice, adding/dropping classes, graduation audits, calculated satisfactory academic progress (SAP), degree progress audits, and preparation for graduation or transferring to another institution which involved articulation agreements.
Provided guidance and assistance for students through registration and recommendation of courses based upon pre-approved sequencing and substitution guidelines obtained through appropriate channels.
Prepared, distributed and audited materials that may include: transcript evaluations, add/drop requests, graduation audits, degree progress audits, update curriculum sheets, etc.
Coordinator of Enrollment Services
Ivy Bridge College of Tiffin University
04.2010 - 05.2012
Maintained student data in CRM, students’ permanent files and monitored the document system ImageNow.
Acted as a liaison for internal departments at Ivy Bridge College of Tiffin University while following FERPA laws, academic policies and procedures.
Communicated with high schools, school districts and departments of education to inquire who requests transcripts and/or GEDs.
Built and maintained relationships with key high schools, school districts and state GED offices.
Responsible for meeting and exceeding weekly/term goals set by director.
Associate Relationship Manager
Kaplan Test Prep and Admissions
05.2008 - 04.2010
Hosted educational/informational workshops and events to promote Kaplan Test Prep and Admission preparatory classes.
Assisted in managing the center which included managing the center’s budget, employees and interviewing prospective employees.
Developed and fostered relationships with key faculty members, advisors and student groups at local campuses.
Designed promotional marketing communications which included flyers, newsletters, advertisements and etc.
Responsible for meeting and exceeding monthly goals (minimum 5% increase month over month) set by regional manager.
Product knowledge of Kaplan Test Prep and Admissions program and proctoring requirements for the; GRE, GMAT, LSAT, PCAT, DAT, MCAT, NCLEX, ACT, SAT, TOEFL exams.
Education
Master of Science - Education, Enrollment Management
Capella University
Minneapolis, Minnesota
2013
Bachelor of Arts - Communications, Interpersonal Communication, Advertising/Promotions
Bowling Green State University
Bowling Green, Ohio
2008
Skills
Dedicated work ethic
Proactive team member
Proficient in managing multiple tasks
Adaptable learner
Awareness of institutional procedures and guidelines
Skilled in utilizing academic software for reporting and alerts
Skilled in Microsoft Office Suite
Detail-oriented
Collaborative teamwork
Accomplishments
Nominated for the Professional Staff Association Frank E. Horton Award 2024
Past Co-chair of The University of Toledo’s Professional Staff Association Membership Committee
Past member of The University of Toledo’s Professional Staff Council (1.5 terms served)
Past member of The University of Toledo’s Professional Staff Association Scholarship Committee
Past member of The University of Toledo’s Institutional Advising Committee
Recipient of 2021 Outstanding Staff Award for The University of Toledo’s John B. and Lillian E. Neff College of Business and Innovation
Recipient of 2019 Innovation Award for The University of Toledo’s John B. and Lillian E. Neff College of Business and Innovation
Nominated for Outstanding Advisor Award 2019-2020 academic year
Communication Student at University of Toledo College of medicine and Life SciencesCommunication Student at University of Toledo College of medicine and Life Sciences
Acting Director, Academic Enrichment Center (AEC) at University of Toledo, College of Medicine and Life SciencesActing Director, Academic Enrichment Center (AEC) at University of Toledo, College of Medicine and Life Sciences
Graduate Teaching Assistant at Department of Biochemistry and Genetics, College of Medicine and Health Sciences, National University of Science and TechnologyGraduate Teaching Assistant at Department of Biochemistry and Genetics, College of Medicine and Health Sciences, National University of Science and Technology