Jessica Weir
Pace,FL
Summary
I am a passionate, hard-working individual with over 20 years of experience in Health Care. I have worked in the front office checking in patients and scheduling appointments. I am detail-oriented and I am very organized. I have excellent customer service skills. I build a rapport with patients. I have experience in insurance verification.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Patient Referral Coordinator
Island Doctors
05.2019 - 03.2023
- Worked with patients to schedule tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Centralized Scheduler
Augusta University Medical Center
11.2016 - 03.2019
- Scheduled for 10+ clinics
- Scheduled appointments
- Answered phones
- Communicated with providers and staff through phone/ email and fax
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Secretary for Inpatient Rehab
University Hospital - University Health System
05.2016 - 11.2016
- Supervised front office staff
- Performed daily timekeeping through Kronos
- Ordered office supplies through an in-house system called Smart Stream
- Maintained Bi-Weekly and monthly stats for the department
- Assist with making a schedule for the physical therapists for in-patients
- Assisted the medical director with the daily operations of the department
Front Office Coordinator
Wellstar Marietta Primary Care
01.2007 - 08.2014
- Checked in/out patients for their appointments
- Collected copays and outstanding balances
- Verified demographics and insurance
- Maintained the medical records department
- Assisted nurses and doctors upon request
Unit Secretary
University Hospital - University Health System
10.2005 - 07.2006
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
Medical Appointment Scheduler
North Atlanta Women's Specialists
07.2004 - 07.2005
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Followed up with patients to reschedule missed appointments.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
No Degree - Radiology/Sonography/Nursing
Pensacola State College
Pensacola, FLNo Degree - Medical Billing And Coding
Kennesaw State University
Kennesaw, GANo Degree - Medical Office Administration
ETI Career Institute
Atlanta, GA01.2004
Skills
- Office Administration
- Insurance Verification
- Appointment Scheduling
- Patient Care Coordination
- Patient Registration
- Multitasking Ability
- Critical Thinking Skills
- Scheduling
- Medical Terminology
- Customer Service
- Verbal and Written Communication
- Attention to Detail
Certification
BLS certified from January 2023-January 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Referral Coordinator
Island Doctors
05.2019 - 03.2023
Centralized Scheduler
Augusta University Medical Center
11.2016 - 03.2019
Medical Secretary for Inpatient Rehab
University Hospital - University Health System
05.2016 - 11.2016
Front Office Coordinator
Wellstar Marietta Primary Care
01.2007 - 08.2014
Unit Secretary
University Hospital - University Health System
10.2005 - 07.2006
Medical Appointment Scheduler
North Atlanta Women's Specialists
07.2004 - 07.2005
No Degree - Radiology/Sonography/Nursing
Pensacola State College
No Degree - Medical Billing And Coding
Kennesaw State University
No Degree - Medical Office Administration
ETI Career Institute
BLS certified from January 2023-January 2025
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