Jessica Wells

Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Experienced [Job Title] at busy hotel offering strong interpersonal and financial management skills. Organized with strong attention to guest needs. Dynamic team leader and consensus builder who leads by demonstrating outstanding guest services. Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with [Number] years in hospitality industry. Experience managing front desk team of guest service specialists. Passionate [Job Title] offering [Number] years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in [Software] and [Software], with friendly and decisive approach to resolving challenges. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Polished hotel front desk manager offering exemplary communication skills. Dynamic and personable and well-versed in handling multiple tasks at once. Experience as front desk manager for high-end hotel. Friendly and polished [Job Title] brings proven experience in [Type] environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Skilled, hospitality management graduate with over [Number] years of practical experience in hotel operations. Highly effective in greeting guests and finding resolutions to issues. Consistently exceeds corporate goals for guest satisfaction and occupancy rates. Recently promoted front desk manager at upscale hotel in [Location] with bachelor's degree in marketing. Experienced in front office operations and skilled in guest relations. Pursuing position in front desk operations in resort setting. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Service-driven hospitality professional offering dynamic guest relations and interpersonal skills. Bilingual and hardworking individual with [Type] degree in hospitality management. Track record of continued success in front desk hotel operations. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Personable professional in hospitality industry with more than [Number] years of experience working at high-end resorts. Successful career history providing exceptional service to visitors and clients. Ambitious [Job Title] with [Number] years of experience and passion for local [Type] industry. Personable, experienced with conflict resolution and sensitive to others' needs. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Seasoned Front Desk professional offering [Number] years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service. Meticulous [Job Title] with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

• Established lasting relationships with clients through networking and promotional messages which increased repeat business by 20%.
• Promoted from front desk clerk to front desk manager within 2 months of hire due to exceptional job performance.
• Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
• Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
• Developed programs that encouraged front office team members to provide exceptional service, which resulted in higher online ratings on TripAdvisor.
• Pursued relationships with local vendors to supply services to guests, which helped improve hotel revenues by 25%.
• Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 73-room property.
• Supervised team of 15 staff members.
• Documented and resolved maintenance issues which led to higher inspection score from the state of GA.
• Resolved product issue through consumer testing.
• Achieved higher production through effectively helping with coordination from all departments.