Jessica Wells
Newberry,FL
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Front Desk
Quality Inn
08.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Service
RaceTrac
04.2017 - 08.2019
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Researched issues with shipments, product damage and incorrect product amounts.
- Coordinated product shipments with correct freight company.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Commercial and Residential Cleaner
Molly Maid
04.2014 - 03.2018
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
Education
GED -
Palatka High
Palatka, FL07.2005
Skills
- Front desk operations
- Front desk management
- Front desk assistance
- Front desk experience
- Service desk oversight
- Helpdesk call support
- Help Desk
Timeline
Front Desk
Quality Inn
08.2019 - Current
Customer Service
RaceTrac
04.2017 - 08.2019
Commercial and Residential Cleaner
Molly Maid
04.2014 - 03.2018
GED -
Palatka High