Jessica West
Nurse Manager
Valdosta,GA
Summary
Demonstrated achiever with exceptional knowledge in management, critical care, medical/surgical, telemetry, post-partum, pediatric, and behavioral health nursing. Strong interpersonal skills with a background in the military, living overseas and starting and maintaining a contracting business. Skilled at learning new concepts quickly, working well under pressure, utilizing critical thinking, and communicating ideas clearly and effectively. Extensive nursing training with certifications in CCRN, ACLS, PALS, TNCC Enthusiastic and experienced in multiple areas of nursing.
Currently managing Progressive Care and Monitor Bank at two SGMC locations.
Assisted in designing and teaching unlicensed rhythm recognition class.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Registered Nurse Manager
South Georgia Medical Center
05.2022 - Current
- PCU and Monitor Bank Manager in Critical Care Services at South Georgia Medical Center.
- Prioritized and distributed assignments and workload based on individual staff strengths and experience.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Audited charts and reviewed clinical documents to verify accuracy.
- Oversee delivery of care for patients on Critical Care unit, providing direct care, delegating nursing assignments and supervising team comprised of RNs and PCT3s
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Contributed substantially to successful department DNV accreditation by consistently operating to highest standards of care.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Patient Care Coordinator
South Georgia Medical Center
10.2021 - 05.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
Charge Nurse, ICU
St. Joseph Health
03.2019 - 07.2021
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
- Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
ICU Staff Nurse
St. Joseph's Health
03.2017 - 03.2019
- Utilized ventilators, monitors and infusion pumps following manufactures' guidelines.
- Responded to emergency situations to provide rapid and accurate care.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Observed patients' vital signs and administered physician-prescribed medications and treatments.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Explained health care issues and ramifications to patients and families to promote informed medical care choices.
ICU Staff Nurse
Kootenai Medical Center
03.2014 - 03.2017
- Utilized ventilators, monitors and infusion pumps following manufactures' guidelines.
- Responded to emergency situations to provide rapid and accurate care.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
Float Registered Nurse
Kootenai Medical Center
- Promoted patient and family teaching to enhance patient understanding of needs and potentially accelerate recovery.
- Relieved in-patient units such as PCU, ICU, Behavior Health, pre- and post-operatives, PACU and recovery, Pediatrics, Ortho/Neuro, Med/Surg, recovery and postpartum with skilled nursing services.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Business Owner
Westside Installers
09.2005 - 11.2015
- Westside Installers, business inception
- Started family business of appliance installation and service
- Initiated multiple contracts for service with builders and appliance sellers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Personal Trainer
Multiple Fitness Centers
01.1997 - 02.2005
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
Services Specialist
US Air Force- Dept. Of Defense
06.1989 - 10.2002
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
Master of Science - Nursing Leadership/Administration
Western Governor's University
Salt Lake City, UT12.2024
Bachelor of Science - Nursing
Boise State University
Boise, ID05.2014
Associate of Science - Nursing
North Idaho College
Coeur D'Alene, ID05.2012
Skills
- Strong Clinical Judgment
- Staff Supervision
- Assessing Performance
- Work Assignments
- Nursing Protocols
- Managing Deadlines
- Complex Problem-Solving
- Emotional Intelligence
- Staff Development
- Critical Care Nursing
Accomplishments
- Chosen for first cohort of ICU residency program at Kootenai Medical Center
- Personal Trainer and Group Fitness Instructor
- Certified by American Council on Exercise
- Military member and family member of USAF
- Trained and worked as a services specialist with a concentration in meal planning and preparation for base personnel
- Traveled and lived in the following countries: Azores, Portugal, Panama, Iceland, Great Britain, and Poland
Affiliations
American Association of Critical Care Nurses
Georgia Nurses Association
Phi Theta Kappa
Certification
- CCRN - 2016-Current
- BLS
- ACLS
- PALS
- TNCC (expired)
Timeline
Registered Nurse Manager
South Georgia Medical Center
05.2022 - Current
Patient Care Coordinator
South Georgia Medical Center
10.2021 - 05.2022
Charge Nurse, ICU
St. Joseph Health
03.2019 - 07.2021
ICU Staff Nurse
St. Joseph's Health
03.2017 - 03.2019
ICU Staff Nurse
Kootenai Medical Center
03.2014 - 03.2017
Business Owner
Westside Installers
09.2005 - 11.2015
Personal Trainer
Multiple Fitness Centers
01.1997 - 02.2005
Services Specialist
US Air Force- Dept. Of Defense
06.1989 - 10.2002
Float Registered Nurse
Kootenai Medical Center
Master of Science - Nursing Leadership/Administration
Western Governor's University
Bachelor of Science - Nursing
Boise State University
Associate of Science - Nursing
North Idaho College
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