Jessica Westendorf
New Carlisle,OH
Summary
Accomplished Water Mitigation Manager with a proven track record at Accuserve Solutions, adept in personnel training and development, and proficient in Xactimate. Demonstrated excellence in fostering collaborative environments, enhancing operational efficiency, and driving team performance. Renowned for strong communication skills and a meticulous attention to detail, significantly improving customer service and financial accuracy.
Overview
15
15
years of professional experience
Work History
Water Mitigation Manager
Accuserve Solutions
Springfield, OH
10.2022 - Current
- Diagnosed and rectified performance and personnel issues, mitigating their negative impact on both team dynamics and overall business operations
- Instituted and enforced clear organizational goals, fostering a unified and collaborative work environment across all employees
- Orchestrated seamless coordination with internal departments, optimizing operational efficiency across both production and administrative realms
- Cultivated strong working relationships with claim representatives, contractors, and adjusters, employing effective communication, collaboration, and de-escalation skills
- Evaluated claim files, including scope, boundaries, time frames, and potential complications, ensuring the production of precise and reliable estimates.
- Utilized various estimating programs to guarantee invoice accuracy, demonstrating a commitment to precision in financial processes
- Driving production numbers and assisting with meeting company goals, while directing teams to do the same.
- Led the oversight and development of the customer service team, implementing innovative phone technologies to enhance service delivery.
- Applied this experience to assist other departments in optimizing their communication strategies.
Water Mitigation Supervisor
CodeBlue Claims
Springfield, OH
12.2015 - 10.2022
- Diagnosed and rectified performance and personnel issues, mitigating their negative impact on both team dynamics and overall business operations.
- Instituted and enforced clear organizational goals, fostering a unified and collaborative work environment across all employees.
- Orchestrated seamless coordination with internal departments, optimizing operational efficiency across both production and administrative realms.
- Cultivated strong working relationships with claim representatives, contractors, and adjusters, employing effective communication, collaboration, and de-escalation skills.
- Maintained a proactive approach by consistently following up with customers to gauge satisfaction levels and address any concerns.
- Evaluated project parameters, including scope, boundaries, time frames, and potential complications, ensuring the production of precise and reliable estimates.
- Utilized various estimating programs to guarantee invoice accuracy, demonstrating a commitment to precision in financial processes.
Store Manager
Family Dollar
Miamisburg, OH
02.2010 - 10.2013
- Trained new team members in cash register operation, stock procedures, and customer service.
- Managed day-to-day operations, including supervision and assignment delegation for a 5-member team.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Executed a new training initiative to improve skills and develop leaders from within.
- Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications.
- Coached new team members on job tasks and performance strategies.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Greeted and assisted all customers daily in a high-traffic retailer.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Education
High School Diploma -
Belmont High School
Dayton, OH05-2005
Skills
- Time management
- Invoice processing
- Personnel training and development
- WRT, ASD, AMRT Certified
- Proficient in Xactimate
- Strong communication skills
- Familiar with Symbility
- Cash handling accuracy
- Process Improvement
- Customer Service
- Reporting and documenting
- Attention to Detail
- Performance Evaluation
- Training and Development
- Performance Management
Timeline
Water Mitigation Manager
Accuserve Solutions
10.2022 - Current
Water Mitigation Supervisor
CodeBlue Claims
12.2015 - 10.2022
Store Manager
Family Dollar
02.2010 - 10.2013
High School Diploma -
Belmont High School
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