Jessica Weyer
Cleveland,OH
Summary
Passionate Front End Team leader offering 11 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and meeting all goals to achieve success.
Overview
10
10
years of professional experience
Work History
Front End Team Leader
Giant Eagle
01.2023 - Current
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Created employee schedules to align coverage with forecasted demands.
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Gust Service, Kronos and Flash food Champion
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Grocery Team Leader
Giant Eagle
02.2018 - 01.2023
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Increased customer satisfaction by efficiently managing and organizing grocery department operations.
- Coordinated with suppliers effectively, ensuring timely deliveries of products in optimal condition.
- Conducted regular staff meetings to communicate expectations, share updates, and encourage teamwork within the department.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Promoted a safe work environment by enforcing safety protocols and addressing any potential hazards promptly.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Asst Grocery Team Leader
Giant Eagle
04.2014 - 02.2018
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Improved team productivity by implementing effective scheduling and task delegation strategies.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored new employees, providing comprehensive training on store policies, procedures, and best practices.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Certified Medical Assistant - Nursing
Kaplan Carrer Institute
Cleveland, OH04.2010
Skills
- Time Management
- Sales floor organization
- Superior Work Ethic
- Cycle Counts and Audits
- Team Building and Motivation
- Training and mentoring
- Staff Supervision
- Orientation and training
- Cash Handling
- Customer Service
- Decision-Making
- Scheduling and Time-Tracking
- Customer Service Management
Timeline
Front End Team Leader
Giant Eagle
01.2023 - Current
Grocery Team Leader
Giant Eagle
02.2018 - 01.2023
Asst Grocery Team Leader
Giant Eagle
04.2014 - 02.2018
Certified Medical Assistant - Nursing
Kaplan Carrer Institute