Jessica Wheatley
Robstown,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
Cardiology Associates of Corpus Christi
02.2021 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Checker
HEB Grocery Store
08.2017 - 02.2020
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Processed both cash and card purchases and returns.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
Assistant Store Manager
Dollar General
02.2016 - 09.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Calallen High School
Calallen Tx05-2008
Skills
- Multi-line phone proficiency
- Patient scheduling
- Accurate documentation
- HIPAA regulations
- Multi-line telephone operation
- Inventory and restocking
- Employee supervision
- Customer service
- Money handling
- Accuracy and precision
- Error detection
- Retail operations
- Inventory control
- Store opening and closing
Timeline
Referral Coordinator
Cardiology Associates of Corpus Christi
02.2021 - Current
Checker
HEB Grocery Store
08.2017 - 02.2020
Assistant Store Manager
Dollar General
02.2016 - 09.2019
High School Diploma -
Calallen High School
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