JESSICA WHIDBY
Nolensville,TN
Summary
Dedicated and adaptable professional with several years of experience excelling at prioritizing and completing multiple tasks simultaneously, exceptional customer service and management skills. Highly-motivated, flexible team player with a proactive attitude and the ability to learn quickly and the desire to take on new challenges.
Overview
20
20
years of professional experience
Work History
AREA MANAGER
Middle TN APA
01.2011 - 06.2025
- Overseeing daily league operations for over 250 teams in Middle TN
- Processing and reviewing weekly data in Nexus and TMS systems accurately and efficiently
- Created and maintained schedules for divisions and locations quarterly
- Maintained the League Schedule of Events eighteen months in advance
- Provided guidance on the implementation of new policies and procedures
- Implemented new policies and procedures
- Managed weekly fees for 250 teams
- Maintained accurate financial records using accounting software system
- Maintained accurate records of all deposits for auditing purposes
- Managed all social media accounts
- Player retention and league growth
- Promoted positive customer service experiences by promptly resolving conflicts and maintaining positive relationships
- Developed strategies for increasing sales, market share and customer satisfaction
- Developed and updated filing systems to enhance document retrieval
- Maintained filing system for records, correspondence and other documents
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Ordered supplies and equipment to maintain adequate inventory levels
- Entered data into spreadsheets using Microsoft Excel and Google Sheets
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Implemented and maintained company protocols to facilitate smooth daily activities
- Created travel arrangements and distributed travel details
- Designed area marketing materials
- Ordering and distributing weekly and quarterly awards
MEDICAL AESTHETICIAN - PHYSICIAN ASSISTANT
Surface Skin and Facial Rejuvenation
Nashville, TN
09.2005 - 11.2009
- Conduct comprehensive client consultations and skin analysis
- Provided information about services, treatments, and promotions to potential clients
- Perform skin care treatments including facials, chemical peels, microdermabrasion and body contouring
- Perform laser treatments both ablative and non-ablative
- Captured high-quality images for clients before and after procedures
- Advanced knowledge of skin care product lines including Obagi, SkinCeuticals, Image and Dermalogica
- Promoting and educating clients on medical skin care products
- Assisted with scheduling appointments, verifying client information, and taking payments
- Maintained inventory of medical and esthetic supplies
- Assisted physicians with patient examinations and procedures
- Prepared examination rooms, ensuring cleanliness and readiness for procedures
- Ensured that all necessary documents were completed accurately before each procedure
- Adhered to HIPAA regulations regarding confidential patient information
- Reviewed physician orders to appropriately count and dispense pre-operative and post-operative medications
- Prepared in office surgical rooms by sterilizing instruments and setting up equipment
- Surgical assistant for minimally invasive contouring procedures providing necessary instruments and supplies
- Used hemostatic forceps, used electrocautery machine to control bleeding and administered surgical staples
- Performed post-operative care including scheduling follow-ups, suture/staple removal, dressing changes and patient care instructions
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Cleaned and maintained medical equipment following procedures and standards
- Exhibited confidence to work extremely well under pressure and with a variety of physicians of different temperaments
Education
IPL Certification -
Palomar Medical Technologies
Nashville, TN07-2007
Advanced Aesthetics -
International Dermal Institute
Atlanta, GA01-2007
Thermage Certification -
Thermage, Inc.
Nashville, TN10-2006
Licensed Aesthetician -
Georgia Career Institute
Murfreesboro, TN06-2006
Skills
- Operational efficiency
- Administrative skills
- Organization
- Attention to detail
- Policy implementation
- Financial management
- Communication skills
- Inventory management
- Outstanding client care and customer service
- Social media management
Timeline
AREA MANAGER
Middle TN APA
01.2011 - 06.2025
MEDICAL AESTHETICIAN - PHYSICIAN ASSISTANT
Surface Skin and Facial Rejuvenation
09.2005 - 11.2009
IPL Certification -
Palomar Medical Technologies
Advanced Aesthetics -
International Dermal Institute
Thermage Certification -
Thermage, Inc.
Licensed Aesthetician -
Georgia Career Institute
Similar Profiles
William O'NeillWilliam O'Neill
Camp Kitchen Team Member at YMCA of Middle TNCamp Kitchen Team Member at YMCA of Middle TN
Jeff BrandonJeff Brandon
Social Worker at Middle Tn Home HealthSocial Worker at Middle Tn Home Health
Campbell StreetCampbell Street
Lead Summer Camp Counselor at YMCA of Middle TNLead Summer Camp Counselor at YMCA of Middle TN
Abriel CarnesAbriel Carnes
Ramp Agent at Pacific Air CargoRamp Agent at Pacific Air Cargo
Ceci VarnellCeci Varnell
Multi-role Staff at Bloomsbury FarmMulti-role Staff at Bloomsbury Farm