Jessica Whipple
Jarrell
Summary
Results-driven professional with expertise in customer retention strategies and client relationship management. Proven track record of delivering impactful solutions that enhance customer loyalty and satisfaction. Collaborates effectively with cross-functional teams to achieve organizational goals and adapt to evolving business needs. Strong focus on conflict resolution and communication skills, ensuring effective problem-solving and seamless coordination.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retention Specialist
State Farm
06.2022 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Evaluated current customer retention strategies and recommended improvements.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Collaborated with managers to identify and address employee relations issues.
- Improved service delivery consistency by standardizing response procedures across all customer touchpoints.
- Strengthened customer relationships, reaching out proactively to gather feedback and offer personalized solutions.
Barista
Starbucks
09.2021 - 04.2022
- Order taking
- Stocking
- Data entry
- Money handling
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Following and acknowledging FDA guidelines
- Working in a team environment to provide excellent customer service
Assistant Manager
Dominos
09.2019 - 09.2020
- Professionally handle customers’ requests and correct customers issues
- Responsible for handling transactions and bank deposits accurately along with creating and communicating work schedules for 19 personnel
- Addressing and solving issues that arise in the workplace to include solving product and personnel issues
- Dealing with product sales from $3000-$7000 per day
- Major cause of bringing sales from $19,000/week up to $30,000/week by increasing customer satisfaction and reducing service times
- Creating a better-quality product that goes out
- In charge of personnel initial and all refresher training to create a workplace that runs more efficiently
Chemical Biological and Nuclear Specialist
Army
01.2016 - 12.2018
- Data entry
- Developed a new logging system for equipment which led to a 28% increase of inventory control resulting in the recovery of $7,000 worth of equipment
- Handled, processed, and delivered confidential documents and sensitive material between companies
- Maintained accountability for $200,000 of sensitive equipment resulting in a zero loss over a year
- Provided leadership of 15 personnel documentation of trainable colleagues which lead to multiple promotions
- Trained 12 individuals in diverse subjects that resulted in a 50% promotion rate
Server
Applebee's
09.2011 - 05.2013
- Taking care of customers
- Placing orders
- Preparing food orders
- Handling money and assuring correct change
- Maintained cleanliness of the restaurant
Education
High School Diploma -
Aztec High School
Aztec, NMSkills
- Customer feedback analysis
- Upselling and cross selling
- Persuasion techniques
- Retention marketing
- Documentation skills
- CRM software proficiency
- Data review
- Customer relations
- Documentation
- Customer retention strategies
- Relationship building
- Microsoft office
Certification
- Life and Health Insurance License - Texas Department of Insurance.
- Property and Casualty License - Texas Department of Insurance.
Timeline
Retention Specialist
State Farm
06.2022 - Current
Barista
Starbucks
09.2021 - 04.2022
Assistant Manager
Dominos
09.2019 - 09.2020
Chemical Biological and Nuclear Specialist
Army
01.2016 - 12.2018
Server
Applebee's
09.2011 - 05.2013
High School Diploma -
Aztec High School