Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Jessica White

Jackson,MS

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Provider Services Associate

Magellan Healthcare
10.2021 - 09.2022
  • Actively listened and probed callers in a professional and timely manner to process authorizations and/or other customer service requests working towards first call resolution
  • Investigated and resolved customer inquiries and complaints quickly.
  • Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response.
  • Made problem resolution and triage decisions not requiring clinical judgment
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.

Medical Receptionist

Diabetes & Endocrine Center of MS
06.2019 - 09.2021
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed patient referrals to other medical specialists.
  • Enhanced office productivity by handling high volume of callers per day.
  • Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
  • Helped patients complete necessary medical forms and documentation.

Patient Safety Assistant

University of MS Medical Center
01.2019 - 06.2019
  • Monitored assigned psychiatric patient population in the Adult Emergency Room
  • Assisted with feeding and dressing
  • Updated patient charts and maintain patient confidentiality.
  • Maintained patient stability by checking vital signs and recording intake and outtake information.

Plasma Processing Technician

CSL Plasma
11.2016 - 12.2018
  • Collected, stored, and shipped plasma samples.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Documented information by maintaining daily logs and equipment record books.
  • Trained new associates in laboratory procedures and standards.
  • Entered quality test results, scanned paperwork into SAP and monitored SAP for completion of inspections.


Education

Diploma - Medical Administrative Assisting

Ultimate Medical Academy
Clearwater
01.2015

High School Diploma -

Jim Hill High School
Jackson, MS
06.2008

Skills

  • Medical Records Review
  • Administrative and Office Support
  • Document and Records Management
  • Policy and Procedure Adherence
  • Call Volume and Quality Metrics
  • Corporate Compliance
  • Microsoft Office
  • Cultural Awareness
  • Calm and Professional Under Pressure
  • Customer Account Management

Timeline

Provider Services Associate

Magellan Healthcare
10.2021 - 09.2022

Medical Receptionist

Diabetes & Endocrine Center of MS
06.2019 - 09.2021

Patient Safety Assistant

University of MS Medical Center
01.2019 - 06.2019

Plasma Processing Technician

CSL Plasma
11.2016 - 12.2018

Diploma - Medical Administrative Assisting

Ultimate Medical Academy

High School Diploma -

Jim Hill High School

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Jessica White