Jessica White
Lithonia,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Teacher
R. Kirk Landon Learning Center
07.2022 - Current
- During my time as a teacher at this Bright Horizon’s center, I have been responsible for maintaining a safe and educational environment for young children and their families
- In this role I worked with children ages 11 weeks – 4 years old to enhance their abilities to exercise their imagination and encourage the healthy, intellectual growth of the children
- Conduct curriculum development to help infants and toddlers grow intellectually and emotionally
- Observe students to evaluate their abilities, strengths, and areas of improvement
- Presenting lessons in a comprehensive manner and use visual/audio means to facilitate learning.
- Supported student physical, mental, and social development using classroom games and activities
Customer Service Advocate
Cigna Dental
01.2022 - 07.2022
- Cigna allowed me to gain experience not only in sales, but in Webster, DentaCom and DentaQue databases; I am curating skills and networks with my colleagues as well as training facilitators and managers
- Advocate for customer health and wellness and educate them on disease management programs
- Work with customers to quickly identify issues while actively searching for solutions to problems
- Promote and establishes effective relationships and feedback loops between customers, specialists, and cross divisional Cigna teams.
- Maintained and managed customer files and databases
Childcare Provider
Private Home
09.2019 - 01.2022
- Throughout my time within this role, I was able to integrate and analyze new organizational procedures for maximizing child development
- I implemented new sorting procedures and cognitive activities to ensure the overall growth and development of the children
- Kept records of daily observations and information about activities, meals served, and medications administered
- Supported children’s emotional and social development, encouraging understanding of others and positive self-concepts
- Maintained effective communication with the children’s parents and notified them in the case of any emergent and non-emergent events.
Cashier/Sales Associate
Academy Sports & Outdoors
05.2018 - 02.2019
- While in this role, I achieved top sales associate
- I was able to actively engage with customers and ensured that every treatment was suitable to keep the satisfaction and engagement numbers at necessary heights
- Balanced transactions and effectively processed returns, exchanges, and credit applications
- Analyzed member concerns to promote customer satisfaction and managed manager’s policies, procedures, and directions
- Recognized and supported team goals and developed and maintained positive relationships with team members and customers.
Education
Some College (No Degree) -
Dalton State College
Dalton, GAHigh School Diploma -
Lithonia High School
Lithonia, GA05.2014
Skills
- Technical Skills: proficient in Microsoft Suites
- Operating Systems: Windows, MAC OS
- Student Motivation and Engagement
- Educational Settings
- Customer Service
- Active Listening
- Customer Service
Timeline
Teacher
R. Kirk Landon Learning Center
07.2022 - Current
Customer Service Advocate
Cigna Dental
01.2022 - 07.2022
Childcare Provider
Private Home
09.2019 - 01.2022
Cashier/Sales Associate
Academy Sports & Outdoors
05.2018 - 02.2019
Some College (No Degree) -
Dalton State College
High School Diploma -
Lithonia High School
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