Madison Musick
Gordonsville,VA
Summary
Customer-focused Server Manager committed to offering best in family restaurant experiences. Knowledgeable and hands-on professional with expertise in serving. Cultivates satisfied and loyal clientele, resulting in busy operations and ever-increasing sales volume. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
7
7
years of professional experience
Work History
Unit Secretary
Bon Secours St. Mary's Hospital
09.2023 - Current
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Head Server Manager
Joe Joe's Superheroes And Pizza LLC
08.2017 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
No Degree - Nursing
Piedmont Virginia Community College
Charlottesville, VA05.2026
High School Diploma -
Louisa County High School
Mineral, VA05.2021
Skills
- Server Improvements
- Serve Customers
- Operational Efficiency
- Managing Reservations and Large Parties
- Providing Feedback
- Managing Deliveries
- Server Scheduling
- Menu Pricing and Writing
- Organizing and Prioritizing
- Calm and Pleasant Demeanor
- Counting Money
- Cook Foods
- Training New Hires
Timeline
Unit Secretary
Bon Secours St. Mary's Hospital
09.2023 - Current
Head Server Manager
Joe Joe's Superheroes And Pizza LLC
08.2017 - Current
No Degree - Nursing
Piedmont Virginia Community College
High School Diploma -
Louisa County High School