Dynamic and results-oriented professional with a proven track record at Army and Air Force Exchange Services, excelling in customer engagement and inventory monitoring. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving a significant increase in repeat business. Skilled in cash handling accuracy and fostering positive customer relations through exceptional service and efficiency. Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements.
Hi, I’m
Jessica Rowan
Fort Eustis,VA
Summary
Overview
7
years of professional experience
Work History
Army and Air Force Exchange Services
Roaming Store Worker
10.2023 - 08.2024
Job overview
- Assisted with training new employees on store policies, procedures, and best practices for exceptional customer service delivery.
- Maintained a clean and organized store environment for optimal customer shopping experience.
- Assisted customers with locating desired items, leading to increased sales and repeat business.
- Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Conducted regular price checks for accuracy, maintaining an up-to-date pricing system throughout the store.
Chipotle
Team Member
07.2022 - 02.2023
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Domino's Pizza
Delivery Driver
06.2019 - 08.2019
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Improved delivery accuracy by diligently checking orders before departure.
- Kept detailed records of deliveries and money received from customers.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
GameStop
Game Advisor
11.2018 - 01.2019
Job overview
- Provided retail assistance, finalizing and processing customer purchases for games across major system types.
- Monitored online forums and social media platforms to identify common issues reported by users, enabling proactive support solutions.
- Improved team efficiency by collaborating with colleagues to develop and implement best practices for customer support.
- Assisted in reducing customer complaints by troubleshooting and resolving technical issues promptly.
- Recommended gaming merchandise and accessories based on custom requirements.
- Maintained up-to-date knowledge of gaming industry trends, developments, and technologies to better serve the clients'' needs.
- Provided information about different game system costs, features and drawbacks.
- Maintained clean and orderly store throughout work shift.
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
Target
Cart Attendant
02.2018 - 09.2018
Job overview
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Maintained clear traffic pathways throughout the parking lot by removing abandoned carts in a timely fashion.
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
- Offered carts to patrons.
- Assisted customers with loading and unloading purchases, providing exceptional service and support.
- Enhanced store appearance by regularly cleaning and maintaining cart storage areas and entryways.
- Collected carts left in parking areas and returned to retail stores.
- Adhered consistently to store policies on safety measures like wearing reflective gear while working outdoors.
- Managed lost and found items in the cart area, ensuring proper documentation and retrieval processes.
Education
Thomas Nelson Community CollegeHampton, VA
Associate of Arts from Fine Arts
06.2028
University Overview
Post UniversityWaterbury, CT
Associate of Science from Criminal Justice
06.2024
University Overview
Victor Valley CollegeVictorville, CA
Associate of Arts from Fine Arts
06.2018
University Overview
Skills
- Store maintenance
- Workplace Safety
- Cleanliness and hygiene
- Customer Engagement
- Inventory Monitoring
- Shelf facing and blocking
- Returns and exchanges
- Cash Handling Accuracy
- Customer Service
- Cash Register Operation
- Merchandise Restocking
- Basic Mathematics
Languages
American Sign Language
Limited Working
Spanish
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Roaming Store Worker
Army and Air Force Exchange Services
10.2023 - 08.2024
Team Member
Chipotle
07.2022 - 02.2023
Delivery Driver
Domino's Pizza
06.2019 - 08.2019
Game Advisor
GameStop
11.2018 - 01.2019
Cart Attendant
Target
02.2018 - 09.2018
Thomas Nelson Community College
Associate of Arts from Fine Arts
Post University
Associate of Science from Criminal Justice
Victor Valley College
Associate of Arts from Fine Arts