Jessica White
DeKalb,IL
Summary
AN OPERATIONS MANAGER POSITION
Work well in a high-pressure environment. Well-organized and efficient. Trained in all areas of management duties. Thorough understanding of my responsibilities as an operations manager. Skilled at organizing complex projects, defining project priorities/delegating tasks. Skilled at encouraging others and developing rapport. Self-motivated and assertive. Quickly learn procedures and methods. Professional demeanor. Pleasant speaking voice. Over 15 years of experience in managing teams more significant than 5 people. Organized and efficient. Major strengths in planning, problem-solving, and communication. Honest, friendly,- can get along well with others. Familiar with computer software. Enjoy working with people. Dependable - can work without supervision. Demonstrated record of high-performance standards, including attention to schedules, deadlines, budgets, and quality work. Demonstrated ability to work effectively with clients. Committed to assisting others. Able to work independently. Able to work under pressure and meet deadlines. Able to serve as an agent for others and trusted to speak on their behalf to accomplish desired results. Able to recognize company needs and meet them. Able to follow directions. Able to work with others toward a team goal. Seasoned Roofing Manager with relevant experience in overseeing various roofing projects. Proven ability to manage teams, coordinate with clients, and ensure safety regulations compliance. Demonstrated skills in project estimation and budget management, ensuring cost-effective operations while delivering high-quality results. Previously improved operational efficiency and customer satisfaction rates through active leadership and strategic planning.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Roofing Manager/Administrator
DeKalb Roofing
DeKalb, USA
06.2007 - Current
- Supervised and coordinated workers' activities in covering roofs with roofing materials
- Demonstrated new workers' techniques for applying several types of roofing material
- Studied production schedules and estimated worker-hour requirements for completion of job assignments
- Interpreted company policies for workers and enforced safety regulations
- Interpreted specifications, blueprints, and job orders for workers and assigned duties
- Established and adjusted work procedures to meet production schedules
- Recommended measures to improve production methods, equipment performance, and product quality
- Supervised over five employees, scheduled work hours, resolved conflicts, and determined salaries
- Suggested changes in working conditions and use of equipment to increase the efficiency of shop, department, and work crews
- Analyzed and resolved work problems and assisted workers in solving work problems
- Successfully managed a 10+-person roofing crew
- Stay up to date on current safety code conduct and procedures
- Ensuring proper techniques and equipment are used on-site by all employees
- Managed, guided, and directed multiple five or fewer work crews on different job sites successfully
- Yearly training and recertification with the supplier and manufacturers
- Excels in high-pressure work environments by remaining adaptable and being solution-focused
- Trained new workers with a hands-on approach, comprehensible communication, and step-by-step verbal commands to assist in their skill-building
- Oversaw and directed all day-to-day operations in Marketing, Advertising, Sales, Legal Contracts, Customer Relations, Orders, Deliveries, Scheduling, Records, and all communications
- Maintained time and production records
- Scheduled appointments and maintained and updated appointment calendars
- Transmitted information and documents to customers using a computer, mail, and facsimile machine
- Filed and maintained records
- Heard and resolved complaints from customers and the public
- Analyzed data to determine answers to questions from customers and members of the public
- Operated a telephone switchboard to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments
- Received payment and recorded receipts for services
- Supervised 2-10 employees, scheduled work hours, resolved conflicts, and determined salaries
- Greeted people entering the establishment, determined the nature and purpose of the visit, and directed and escorted them to specific destinations
- Provided information about the establishment, such as the location of departments and offices, employees within the organization, and services provided
- Created, managed, and posted all digital marketing and advertising websites, including social media sites
- Filed all annual and quarterly federal and state tax, licensing, and certification requirements
- Knowledgeable in these Microsoft Programs: Word, Excel, and PowerPoint
- Created/filed/dispersed customer contracts, receipts, invoices, labor/manufacturer warranties, and city/county roofing permits
- Developed and maintained a digital/paper filing system to increase productivity
- Multitasking in high-stress environments and cross-functional roles with a high success rate where the task is completed, all parties are satisfied, and needs are met
Education
Associate of Science - Computer And Information Systems
Kishwaukee College
Malta06-2024
Google IT Support Specialist Certification -
Kishwaukee College
Malta, IL01.2022
C.N.A License -
01.2006
G.E.D -
01.2004
Skills
- Materials management
- OSHA safety requirements
- Energetic and positive
- Problem-solving aptitude
- Status reporting
- Safe job site set-up
- Supply requisition
- Employee training
- Detail focused
- Professional demeanor
- Design-build expertise
- Microsoft office
- Environmental compliance
- Construction scheduling
- Construction estimating
- Quality control
- Budget administration
- Recruitment and hiring
- Construction administration
- Subcontractor oversight
- Construction equipment
- Operations oversight
- Adaptability and flexibility
- Planning and design
- Rule enforcement
- Communication
- Computer drafting
- Site inspection
- Walk-down coordination
- Material and equipment procurement
- Resource allocation
- Customer service
- Analytical thinking
- Adaptability
- Management
- Schedule management
- Multitasking
- Site management
- Roofing systems expertise
- Roofing materials selection
- Warranty management
- Energy efficiency
- Damage assessment
- OSHA regulations
- Roof inspection
- Estimating
- Job scheduling
- Permit processing
- Conflict resolution
- Contract bidding
- Flexible schedule
- Labor management
- Decision-making
- Cost analysis and savings
- System development
- Technology
- Workforce planning
- Transportation management
- Business planning software knowledge
- Employee engagement
- Delegation
- Performance analysis
- Incidents management
- Health and safety compliance
- Marketing
- Process flows
- Conflict mediation
- Cost reduction strategies
- Staff training
Certification
- Illinois Certified Nursing Assistant, 2005
- Google IT Support Certified, 2022
References
- Joshua Walker, Personal Reference, 815-618-4969
- Michael Douglas, Drug-Court Coordinator, 815-895-7224/815-899-0705
- Andrew Kellogg, Current Employer, 815-501-3282
Community - Volunteerwork
- Volunteer work and motivational speaking are important in my community.
- Volunteer work with the Salvation Army in their food pantry, as well as a bell ringer.
- Volunteer work at Hope Haven homeless shelter, providing hot breakfast to the residents there.
- Volunteer work at the Soup Kitchen as a food server.
- Speaking to troubled youth at Y.S.B.
- Speaking to the Health Classes at DeKalb High School to bring awareness about Addiction.
- Speaking to Woman's Treatment Centers and Conventions all over Illinois.
Affiliations
- Service work and giving back to my community though volunteer work. I currently volunteer at my child's school as well as through Salvation Army during the holidays
- Teaching my child about keeping the environment clean and free of trash. Every week we walk around our neighborhood and collect trash and recyclable materials
Timeline
Roofing Manager/Administrator
DeKalb Roofing
06.2007 - Current
Associate of Science - Computer And Information Systems
Kishwaukee College
Google IT Support Specialist Certification -
Kishwaukee College
C.N.A License -
G.E.D -
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