Jessica WHITE
Stonecrest,GA
Summary
Dedicated Medical Administrative Professional with over a decade of experience in patient coordination, medical billing, insurance verification, and EMR/EHR management. Proven track record in improving patient experiences, streamlining administrative processes, and maintaining compliance with HIPAA and healthcare regulations. Adept at collaborating with physicians, care delivery teams, and administrative staff in both clinical and remote settings.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Patient Care Coordinator
Piedmont Hospital Atlanta
09.2022 - 01.2025
- Index and process Over 90 patient medical records in Epic and OnBase.
- Ensure accuracy of patient data for clinical decision-making.
- Collaborate with providers to ensure records are readily accessible.
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Monitored patient records for accuracy, ensuring compliance with healthcare regulations.
- Developed and implemented process improvements for patient intake procedures, increasing efficiency.
- Implemented electronic health record (EHR) systems to enhance data accuracy and accessibility for clinical teams.
- Coordinated patient scheduling to optimize clinic workflows and minimize wait times,
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Healthcare Billing Specialist/ Hybrid
FFAM360 (Shepherd Center)
01.2022 - 09.2022
- Managed insurance follow-ups and claims for high-cost treatments.
- Processed appeals to secure accurate reimbursement.
- Maintained HIPAA compliance in all patient data handling.
- Processed Medicare claims ensuring compliance with federal regulations and policies.
- Reviewed patient accounts for discrepancies, ensuring compliance with billing regulations.
- Coordinated with healthcare providers to gather necessary documentation for claim processing for over 40 high dollar accounts daily.
- Maintained up-to-date knowledge of changing Medicare regulations and guidelines, ensuring accurate and compliant billing practices.
- Maintained up-to-date knowledge of changing Medicare regulations and guidelines, ensuring accurate and compliant billing practices.
- Used data entry skills to accurately document and input statements.
Surgery Scheduling Coordinator
Emory Healthcare
05.2021 - 01.2022
- Scheduled complex medical procedures, clinical trials, and surgeries.
- Acted as liaison for patients and families for administrative and scheduling needs.
- Served as primary contact and administrative coordinator for established patients and/or family members.
- Collaborated with physicians and care teams to triage patient needs.
- Promoted respectful, collaborative relationships within the department.
- Oncology, Bariatrics, Plastics
- Facilitated communication between patients and healthcare providers to enhance care continuity.
- Managed electronic health records, maintaining data accuracy and compliance with regulations.
- Trained new staff on patient management systems and best practices for effective coordination.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Engaged with patients to provide critical information.
Administrative Assistant
Complete Medical Healthcare
06.2017 - 10.2018
- Managed daily office operations ranging from 90 to 115 patients daily, ensuring smooth workflow and efficient communication among departments.
- Coordinated scheduling for appointments, meetings, and conferences to optimize time management.
- Developed and maintained filing systems to enhance data retrieval and organization of patient records.
- Streamlined administrative processes by implementing new software tools for better efficiency and accuracy.
- Trained new staff on office procedures and software systems to ensure consistency in operations.
- Conducted regular inventory audits of office supplies, maintaining adequate levels for uninterrupted operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate of Applied Science - Medical Aesthetitics
Ga Career Institute
Conyers, GA08-2024
Associate of Science - Medical Billing & Front Office
Laurus Technical Institute
Decatur, GA01-2007
Associate of Science - Externship
Georgia Cancer Specialists
Atlanta, GA01.2007
Associate of Science - Cosmetology / Entrepreneurship
Dekalb Technical College
Clarkston, GA01.2006
Skills
- Surgical Scheduling
- Attention to detail
- Insurance Verification
- Proficient in EMR/EHR Systems: Epic, OnBase, Greenway, Medisoft, NextGen, Medinotes
- HIPAA Compliance
- Patient Advocacy
- High-Volume Call Management
- Switchboard Operations
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Customer service
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient records management
Certification
- HIPAA Compliance Training (Available Upon Request)
- Proficient in: Epic, OnBase, Greenway, Medisoft, NextGen, Medinotes
- Microsoft Office Suite
- Teams
- Zoom
- Outlook
Timeline
Patient Care Coordinator
Piedmont Hospital Atlanta
09.2022 - 01.2025
Healthcare Billing Specialist/ Hybrid
FFAM360 (Shepherd Center)
01.2022 - 09.2022
Surgery Scheduling Coordinator
Emory Healthcare
05.2021 - 01.2022
Administrative Assistant
Complete Medical Healthcare
06.2017 - 10.2018
Associate of Applied Science - Medical Aesthetitics
Ga Career Institute
Associate of Science - Medical Billing & Front Office
Laurus Technical Institute
Associate of Science - Externship
Georgia Cancer Specialists
Associate of Science - Cosmetology / Entrepreneurship
Dekalb Technical College
AVAILABILITY
Full-Time | Daytime/Overnight Shifts | Remote/WFH | Weekends Available