Jessica Whitley
Citrus Heights,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Dispatcher
Allied Universal Security Services
Sacramento, CA
08.2021 - 03.2024
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Organized and maintained filing systems for important documents.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Assisted in crowd control during special events held at the facility.
- Ensured safety protocols were followed by staff and visitors, including conducting regular patrols of the facility.
- Performed daily security checks of the premises and monitored CCTV surveillance systems.
- Remained alert for signs of criminal activity such as theft, vandalism.
- Provided escorts for VIPs visiting the site upon request.
- Conducted investigations into incidents reported to Dispatch Security Officer.
- Communicated with local law enforcement agencies when necessary.
- Prepared detailed reports after each incident or shift completed.
- Attended training sessions related to security protocols, procedures, equipment operation.
- Responded to emergency calls from personnel within the facility and dispatched appropriate personnel to respond as needed.
- Provided excellent customer service by responding to inquiries quickly and efficiently.
- Enforced rules and regulations regarding safety protocols within the facility.
- Reported any damage or malfunctioning equipment found during patrols or inspections to superiors immediately.
- Provided assistance to individuals requiring help in responding to alarms or other emergencies.
- Maintained records of all incidents that occurred during shifts.
Education
High School Diploma -
Mira Loma High School
Sacramento, CA06-1997
Skills
- Access Control
- Alarm monitoring
- Daily reports
- Security Protocols
- Geographical knowledge
- Security Systems
- Security operations
- Stress Tolerance
- Special projects
- Incident Reporting
- Incident Reports
- Security patrol
- Rapid Needs Assessment
- Decision-Making
- Providing Clear Directions
- Critical Thinking
- Emergency Response Procedures
- 911 System Information Databases
- Information Relay
- Good Judgment
- Law Enforcement Collaboration
- Prioritizing Situations
- Information Security
- Data Entry
- Documentation And Reporting
- Emergency Medical Instruction
- Professionalism
Certification
- BSIS issued guard card
- MOAB Training: Certified in handcuffs and pepper spray
Timeline
Security Dispatcher
Allied Universal Security Services
08.2021 - 03.2024
High School Diploma -
Mira Loma High School